Jumpstart Your CSDM: Foundation

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your CSDM: Foundation

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator is designed to help ServiceNow Impact customers understand and implement the CSDM framework, with an emphasis on Foundation data. It demonstrates how organizations can populate their ServiceNow platform with foundational CSDM data to better configure products and applications. This offering includes access to key ServiceNow resources and best practice guides to support customers in adopting the CSDM effectively.

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    Key Features

    • Temporary Instance Provisioning: Customers receive a temporary instance with required CSDM plugins installed, accessible for 30 days.
    • Assessment: An instance scan evaluates the customer's current alignment with CSDM Foundation data.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Provides an overview of CSDM capabilities focusing on Foundation data, explains its importance to the ServiceNow platform, demonstrates the CSDM Data Foundations Dashboard, reviews assessment results, and shares leading practice guides.
      • Session #2 (optional, up to 60 minutes): Offers a Q&A opportunity to address specific customer questions regarding CSDM Foundation data.
    • Customer Roles and Responsibilities: The accelerator requires involvement from key roles such as Platform Owner (accountable for platform governance), System Administrator(s) (manage ServiceNow stability and configurations), and recommends participation from Application Owners, ITSM Managers, Service Owners, and Trusted Service Partners to ensure successful adoption.

    Important Considerations

    This accelerator is part of the Impact Guided package and may have availability restrictions for customers in certain environments, such as self-hosted or domain-separated managed service provider instances. ServiceNow does not implement recommendations directly on customer sub-production or production instances.

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.

    Overview

    Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see Common Service Data Model.

    Note:
    This Accelerator is available for the Impact Guided package.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance
    • Install required CSDM plugins
    • Assessment of current CSDM alignment via Instance scan
    Customer Coaching Session #1 (up to 90 minutes)
    Includes the following:
    • Overview of CSDM capabilities with a special focus on the ‘Foundation’ stage
    • Review of the importance of CSDM to the overall platform
    • Demonstration of the CSDM Data Foundations Dashboard
    • Discussion of assessment results
    • Leading practices guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2  (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to CSDM Foundation data

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Application Owner(s) (Recommened) The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure.
    ITSM Manager(s) (Recommended) Responsible for setting SOP’s and governance around the IT Service Management operations.
    Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. 
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on a customer’s sub-production or production instances.