Jumpstart Your ServiceNow AI Journey
Summarize
Summary of Jumpstart Your ServiceNow AI Journey
The Jumpstart Your ServiceNow AI Journey Accelerator is designed to help ServiceNow customers begin their hyper-automation initiatives by leveraging the platform's AI capabilities. It provides a structured approach to assess AI maturity, align AI use with strategic goals, and accelerate value realization through Impact AI Accelerators. This offering is available with Impact Advanced, Impact Total, Impact Guided packages, and as an add-on to Strategic Value or Platform Governance packages.
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Key Components and Customer Engagement
- Session Preparation: Includes provisioning a temporary instance, activating Automation Discovery, and assessing current AI maturity.
- Customer Coaching Sessions:
- Session 1: Sets expectations and discusses strategic goals.
- Session 2: (Up to 90 minutes) Reviews the ServiceNow AI Blueprint, AI maturity journey, automation opportunities, strategic action plan, and Impact AI Accelerators.
- Session 3: (Optional, up to 60 minutes) Provides opportunity for Q&A on the AI journey.
Customer Roles and Responsibilities
Successful engagement requires involvement from key stakeholders:
- Executive Suite (CTO, CIO): Oversees the ServiceNow roadmap.
- Platform Owner: Accountable for platform governance, team alignment, and oversight of system administration.
- System Administrator(s): Maintains platform stability and manages application support and configuration.
- Enterprise Architect(s): Ensures alignment with organizational strategy and standards.
- Developer(s): Develops platform code.
- Recommended Roles: Service Desk Manager, Application Owner(s), Application Service Owner(s), and Trusted Service Partners can provide additional expertise and support.
Important Notes
- Availability of the accelerator may be limited in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or managed service providers except for internal use.
- ServiceNow does not implement AI journey recommendations on customer production or sub-production instances; this responsibility remains with the customer.
The Jumpstart Your AI (Artificial Intelligence) Journey Accelerator provides guidance to kickstart your hyper-automation journey with ServiceNow platform AI capabilities.
Accelerator Overview
Jumpstart Your ServiceNow AI Journey provides Impact customers with an overview of the ServiceNow catalog of AI and automation capabilities to enable you to kick start your hyper-automation journey and transform business processes and user experience. This includes building a personalized AI maturity journey with ServiceNow AI capabilities aligned with your strategic goals and objectives, as well as recommended Impact AI Accelerators to expedite time to value.
This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Activate and run Automation Discovery.
- Assess current AI maturity
- Customer Coaching Session #1
- Set Accelerator expectations
- Discuss strategic goals and business objectives
- Customer Coaching Session #2 (Up to 90 minutes)
- Review of:
- ServiceNow AI Blueprint
- AI Maturity Journey
- Automation Opportunities
- AI Strategic Action Plan
- Impact AI Accelerators
- Customer Coaching Session #3 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to AI Journey
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Executive Suite: CTO, CIO (Required) | Responsible for the overall ServiceNow roadmap. |
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architect(s) (Required) | Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developer(s) (Required) | Writes code for the ServiceNow platform. |
| Service Desk Manager (Recommended) | Subject matter expert responsible for managing Service Desk. |
| Application Owner(s) (Recommended) | Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner). |
| Application Service Owner(s) (Recommended) | Manages all applications across a given division (e.g., Incident management or HR application owner). |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing AI Journey recommendations on Customer’s sub-production or production instances.