Introduction to CMDB: Ingestion

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Introduction to CMDB: Ingestion

    TheIntroduction to CMDB: Ingestionaccelerator is designed for ServiceNow Impact customers to demonstrate how to automate and standardize data entry into the Configuration Management Database (CMDB). It focuses on standardizing input sources and explains key methods for importing and populating CMDB tables within a ServiceNow instance, primarily emphasizing Service Graph Connectors.

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    This offering does not deeply cover other population methods such as Discovery or Agent Client Collector (ACC).

    The accelerator is available within Impact Guided, Guided+, Advanced, and Total packages.

    Key Features

    • Provisioning and Setup: Customers receive a ServiceNow demonstration instance with activated and configured related plug-ins.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Includes overview and demonstration of Service Graph Connectors, CMDB population via Integration Hub Spoke, import sets, and access to leading practice guides and resources.
      • Session #2 (optional, up to 60 minutes): Available upon customer request for Q&A related to CMDB ingestion.
    • Supporting Resources: Leading practice guides to help customers get started with CMDB ingestion.

    Customer Roles and Responsibilities

    • Platform Owner (Required): Oversees ServiceNow platform governance, aligns teams with business strategy, and ensures roadmap adherence.
    • System Administrator(s) (Required): Maintains platform stability, manages application support, and performs configuration tasks.
    • Process Owner(s) (Required): Senior leaders accountable for ensuring business processes are fit for purpose.
    • Developer(s) (Recommended): Writes code for the platform.
    • CMDB Administrator(s) (Recommended): Focuses on CMDB-specific maintenance and stability.
    • Data Source Owner(s) (Recommended): Manages data integration from external tools into the CMDB.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and support customers.

    Additional Notes

    • Access to requested information and system permissions should align with the Impact Accelerator guidelines.
    • Some portions of this accelerator may not be available to customers in restricted environments, self-hosted setups, or managed service providers with domain-separated instances.
    • ServiceNow does not implement recommendations directly on customers’ production or non-production instances.

    This accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.

    Accelerator Overview

    Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started.

    The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator.

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    Session Preparation
    • Provision a ServiceNow demonstration instance
    • Activate and configure related plug-ins
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview and demonstration of:
      • Service Graph Connectors
      • CMDB Population via Integration Hub Spoke
      • Import sets
    • Leading practice guides and resources
    Customer Coaching Session #2 (optional on Customer request for up to 60 min)
    Opportunity for Q&A related to CMDB Ingestion

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) - Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owner(s)- Required A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. 
    Developer(s)- Recommended Writes code for the ServiceNow platform.
    CMDB Administrator(s)-Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB.
    Data Source Owner(s)-Recommended Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB.
    Trusted Service Partners - Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.