On-Demand Value Report

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Customers can use this Accelerator to request a Value Report for up to two ServiceNow products.

    Accelerator overview

    This Accelerator enables Guided customers to understand value their organization has realized with ServiceNow products for standard ServiceNow business objectives and outcomes.

    What You Get

    Value Report that monetizes the results of key business outcomes for up to two products.
    Note:
    Only standard objectives and outcomes as captured in the Impact Delivery Instance (IDI) for selected products can be part of the Value Report.

    The Value Report provides incremental improvement compared to a prior period. ServiceNow teams recommend a year-on-year comparison as the ideal time frame for identifying performance improvement to account for factors such as seasonality, but other frequencies may be used based on a customer's needs.

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Executive sponsor Primary strategic contact for ServiceNow. Responsible for driving the business decision to deploy new products.    ✓
    Business owners Line of business service owner(s) who can provide insight into the analysis to accurately reflect the value realized by ServiceNow. ✓
    Reporting specialist  Individual who can help provide and review the data required to complete the analysis. ✓

    Exceptions

    • Prerequisites:
      • Products analyzed must have been live for at least 12 months (exceptions may be discussed with your Squad)
      • Customer objectives, outcomes, and success metrics must be defined in the Impact Delivery Instance (IDI) and preferably discussed in Outcomes Performance reviews with CSM
    • Customer is responsible for validating key assumptions and providing data; consult your CSM on secure and automated data sharing options
    • Report includes standard ServiceNow outcomes and success metrics and excludes analysis of custom objectives or outcomes

    The delivery of this Accelerator is subject to a preliminary review by a Value SME to ensure the availability and quality of data is sufficient to deliver a robust value report.

    Note:
    This Accelerator is available for the Impact Guided package. Impact Advanced and Total packages include Value Reports as an entitlement. See Business Value Reports for more information.