Health Assessment Dashboard
Summarize
Summary of Health Assessment Dashboard
The Health Assessment Dashboard provides an updated report on platform health findings, enabling collaboration with the Impact squad to prioritize and address best practices. It displays the total number of findings and compares them to previous scans, categorized into five key areas.
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Key Features
- Total Findings: View detailed findings including counts and comparisons against previous scans.
- Health Score %: Indicates the change in health score since the last scan.
- Findings by Product: Breaks down findings by specific applications per category.
- Assessment Categories: Includes Overall, Manageability, Performance, Security, Upgradeability, and User Experience.
- Views: Toggle between Summary View for a high-level overview and List View for detailed findings.
Key Outcomes
By utilizing the Health Assessment Dashboard, users can:
- Quickly identify and prioritize best practice violations with severity ratings.
- Access detailed reports to understand and address findings effectively.
- Use links to knowledge base articles for guidance on remediation.
This tool is essential for maintaining platform health and ensuring optimal performance within your ServiceNow instance.
View detailed Health Assessment results closer collaboration with the Impact squad to prioritize, review, and address best practice platform health findings.
The Health Assessment displays the total number of findings and comparisons against a previous scan. The assessment report addresses the findings across five categories and also the total of the categories.
Navigate to .
View the report by:
- Total findings: All detailed findings and the counts, comparison against previous scan, and live areas to take action
- Health Score %: Shows the increase or decrease in statistical score percentage since the previous scan
- Total findings by products: Breaks the scan findings by specific application on the instance, per category.
| Field | Description |
|---|---|
| Category | Each tile depicts an assessment category:
Note: Hover over the i icon for descriptions. |
| Current total | The focused number is the total number of best practice violations from the most recent HealthScan. |
| Previous total | The number with the up or down arrow indicator represents the total number of best practice violations differences from the previous HealthScan for comparison. |
| Act | Highly recommended to address these findings, generally severity 1 priority issues. |
| Recommended | Recommended to address these findings next. These are generally a severity 2 priority. |
| Discuss | Findings that can make improvements, but are not a critical severity. |
Views
Select to view the assessment by summary view or list view. Toggle to the list view to show the individual findings records logged from the selected scan.
Summary view shows the total of the findings and the breakdown of findings for each category. By default, the Summary View is selected, displaying the assessment information in tiles.
List view displays the list of individual findings that were logged during a particular scan.
| Field | Description |
|---|---|
| Finding | The unique identifier of the finding record |
| Short description | The actual issue that was found during the scan |
| Definition # | Technical reference number that is searched for during a scan |
| Details | Provides additional context of the violation occurrence |
| Occurrences | The total number of occurrences, where the same type of violation can occur across multiple tables and multiple fields Note: The occurrences hyperlink will direct you to the instance for access to address the
issue. |
| Best action | Link to KB articles or product documentation regarding how to address the finding |