Service Operations Workspace for Telecommunications Network Inventory user interface

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Service Operations Workspace for Telecommunications Network Inventory user interface

    The Service Operations Workspace for Telecommunications Network Inventory (TNI) provides a comprehensive interface for operators to prioritize network inventory tasks and manage network operations effectively. It integrates with Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM) applications to offer tailored views and functionalities. This workspace enables operators to monitor datacenter operations, manage incidents, alerts, change requests, and network inventory through an intuitive and centralized platform.

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    Accessing and Navigating the Workspace

    Users can access the Service Operations Workspace from the Workspaces menu by selecting Service Operations Workspace. The interface includes several primary views:

    • Landing Page: Offers an overview of datacenter operations, including critical incidents, alerts, change requests, and warranty statuses of network assets. The displayed widgets adjust based on installed applications (TSOM, TSM, or neither).
    • Lists View: Provides access to detailed lists of incidents, alerts, change tasks, and other network inventory classes, allowing agents to analyze and take necessary actions. The visibility of certain menus depends on installed applications, and the Alert Management plugin is required to view alerts.
    • Network Visualization: Enables exploration of the network infrastructure, including geographical site locations, datacenter floor plans, and network topology, facilitating better situational awareness.
    • Inventory Management: Offers a detailed view of network inventory to support asset management and operational decisions.
    • Design and Assign: Guides users through designing network services and assigning network inventories with step-by-step instructions.

    Key Features

    • Dynamic Landing Page Widgets: Displays critical operational metrics such as incidents, alerts, tasks, and warranty expirations, adapting based on TSOM and TSM installations.
    • Datacenter Overview Metrics: Visualizes power consumption, rack usage, and Power Usage Effectiveness (PUE) to monitor datacenter efficiency.
    • Integrated Task Management: Provides visibility into personal and team assignments, including open incidents, change requests, and tasks.
    • Comprehensive Lists and Alerts: Facilitates detailed investigation and management of network issues and changes.
    • Network Infrastructure Visualization: Supports geographic and topological views to enhance network understanding and troubleshooting.
    • Guided Network Service Design: Simplifies the creation and assignment of network services, improving operational workflows.

    Practical Benefits for ServiceNow Customers

    By leveraging the Service Operations Workspace for Telecommunications Network Inventory, ServiceNow customers can:

    • Gain real-time visibility into critical network operations and datacenter health to prioritize and expedite issue resolution.
    • Efficiently manage and coordinate change requests and incident responses within their teams.
    • Visualize network infrastructure to better understand and diagnose network topology and site-specific issues.
    • Streamline network service design and inventory assignment through guided workflows, reducing errors and accelerating deployment.
    • Customize their operational views based on installed telecommunications applications, ensuring relevance and focus.

    Next Steps

    To maximize value, ServiceNow customers should ensure relevant TSOM and TSM applications and the Alert Management plugin are installed to unlock full workspace capabilities. Exploring detailed documentation on lists, network visualization, inventory management, and network service design will further enhance operational efficiency.

    Explore the Service Operations Workspace for Telecommunications Network Inventory interface to understand how an operator can prioritize network inventory tasks and offer solutions.

    Accessing Service Operations Workspace

    From the Workspaces menu, select Service Operations Workspace.

    Landing page

    The landing page in the Service Operations Workspace for Telecommunications Network Inventory provides an overview of the current operational landscape of your datacenter. The landing page includes the important items such as datacenter overview, list of your and your team's assignments including change requests, alerts, and incidents.

    Figure 1. Example of the landing page of Service Operations Workspace for Telecommunications Network Inventory
    Service Operations Workspace for TNI landing page view of the current status of your assignments.

    Widgets in the landing page might look different based on the Telecommunications Service Management (TSOM) and Telecommunications Service Operations Management (TSOM) applications you have installed.

    Table 1. Landing page widgets
    Widget type Widget and Description
    Important Items
    Critical incidents
    Total count of incidents that are critical.
    Critical alerts
    Total count of alerts that are critical.
    My open change requests
    Total count of open change requests.
    Critical change requests
    Total count of change requests that are critical.
    Critical tasks
    Total count of change tasks that are critical.
    Warranty expired
    Total count of network assets with expired warranties.
    Note:
    With TSOM is installed, the following widgets appear.
    • Critical incidents
    • Critical alerts
    • Critical change requests
    • Warranty expired
    With TSM is installed, the following widgets appear.
    • Critical incidents
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Without TSOM and TSM are installed, the following widgets appear.
    • My open change requests
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Data Center overview
    Power consumption
    Bar chart representation of total power supplied to datacenter.
    Rack Unit consumption
    Bar chart representation of rack usage of datacenter.
    Power usage effectiveness
    Bar chart representation of power usage of datacenter. Power Usage Effectiveness (PUE) is a measure of how efficiently a datacenter uses energy. It compares the total power used by the datacenter to the power used only by the equipment (like servers).
    Your work/Your team's work Select Your work to view your assignments, or select Your team's work to view your team's assignments.
    Incidents
    List of all incidents.
    Alerts
    List of all alerts.
    Open change requests
    List of all open network change requests.
    Open change tasks
    List of all open network change tasks.
    Note:
    With TSOM is installed, the following widgets appear.
    • Incidents
    • Alerts
    With TSM is installed, the following widgets appear.
    • Incidents
    • Open change requests
    Without TSOM and TSM are installed, the following widgets appear.
    • Open change requests
    • Open change tasks

    Lists

    From the Lists view, you can access most of the Telecommunications Network Inventory classes and functions. An agent can analyze the individual lists of incidents, alerts, change tasks, and so on, and take appropriate action. To learn more, see Lists view.

    To access the Lists view, select the list icon (List Icon.)

    Figure 2. List view tab
    List tab in Service Operations Workspace.
    The menus you see depend on the applications you have installed. If you install the TSOM and TSM, the Incidents and Alerts menu appears on the Lists view.
    Note:
    You must install Service Operations Workspace Alert Management (sn_sow_em)" plugin to view the Alerts in the List menu.

    To learn more about Telecommunications Network Inventory features, see Exploring Telecommunications Network Inventory.

    Network visualization

    The Network visualization view provides various options to explore the network infrastructure-related functions. You can use the Network visualization to view the geographical location of your network sites, the floor plan of a datacenter, and the topology of your network. To learn more, see Visualize network infrastructure.

    To access the Network visualization page, select the blue hub icon (Blue Hub Icon.).

    Figure 3. Example of Network visualization page
    Network visualization page view.

    Inventory management

    Use the Inventory management view in the Service Operations Workspace to get a detailed view of your network inventory. To learn more, Management view.

    To open the Inventory management view, select the database search icon (Database Search Icon) on the side panel.

    Figure 4. Example of Inventory management view
    Inventory Management view of the current status of network assets.

    Design and Assign your network service

    The Design and Assign function provides step-by-step guidance for designing a network service. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories. To learn more, see Design and assign your network services.

    To access the Network visualization page, select the network visualization icon (Design Assign Icon).

    Figure 5. Example of Design and Assign home page
    Design and Assign home page with list of change requests.