---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Service Instance form

# Service Instance form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Instance form enables you to create, review, and modify the details of an application service.
{#application-service-instance-form__table_dgj_v3g_dtb__entry__2}

| Field | Description |
|-|-|
| Name | Unique application service name, which isn't in use by any other type of application service. Use self-explanatory names such as mailing service or printing service. |
| Model ID | A product model such as a software model where end of life data is stored. |
| Owned by | User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert (SME) who provides information necessary for a successful creation of an application service. |
| Business criticality | Priority of the business service. |
| Version | The application service configuration version. |
| Used for | Type of deployment environment. |
| Operational status | Operational status of the application service, such as Ready or Retired. |
| Service classification | Type of service. Select one of the following. * Business Service * Technical Service * Application Service {#application-service-instance-form__ul_ijp_zcg_qfc} |
| Approval group |   |
| Support group | Used by Incident Management as the group managing the contract covering the asset. |
| Change Group | Used by ITSM for routing of change and change-related tasks. |
| Managed by | Group that approves this service instance request. |
| SLA | Service Level Agreement. |
| Location. | Location where you manage the service. |
| Vendor | Vendor name. |
| Comments | Any additional comments. |
[Table 1. Service Instance form]

{#application-service-instance-form__table_dgj_v3g_dtb}