---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Import a model

# Import a model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create an import model request to import your collection of models, and streamline the workflow using the Telecommunications Network Inventory application.

## Before you begin

Role required: sn_ni_core.telco_inventory_catalog_manager

## About this task

After you create an import template request, a detailed summary is generated that categorizes the processed records, such as total records, skipped, inserted, ignored, updated, and failed records.

## Procedure

1. Navigate to WorkspacesNetwork Inventory Workspace.
2. Select the list icon (![List icon.]()), and then go to ImportImports.
3. Select New.
4. On the Select an Import File Type window, select Import Models (xls) from the list.
5. On the Details tab, fill in the general information.  
   The following table lists the fields that are unique to the import model request.{#import-models__table_xxp_hq1_dtb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Identification of the import model. |
   | Description | Short description of the import model. |
   | File | Select Attach File to attach the import model file. Note: * Models import is only for Equipment Model, Equipment Holder Model, Card Model, and Interface Model. * Import doesn't support images. {#import-models__ul_djv_q3h_hdc} |
   [Table 1. Import model request]

   {#import-models__table_xxp_hq1_dtb}
6. **Optional:** Download the demo data and model template by selecting Create Excel Template.  
   * The excel template is created based on the Import model template \[sn_ni_adv_import_model_template\] table. An admin can customize the template and update it as required.
   * The following relationship types are supported for import models.
     * Equipment to slot
     * Slot to card
     * Equipment to network interface
     * Card to network interface
     * Rack/cabinet to rack/cabinet slot
     * Rack/cabinet slot to equipment
     {#import-models__ul_pcw_bc4_4bc}
   {#import-models__ul_jyv_s24_4bc}
7. Select Import.  
   * During the data import procedure:
     * Integration Commons for CMDB: The plugin is automatically activated and by default. To learn more, see [Integration Commons for CMDB](https://www.servicenow.com/docs/access?context=integration-commons-for-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
     * Normalization Data Service Client (Optional): If installed and configured, the following normalization rules are applied.
       * Removes special characters from the Manufacturer name.
       * The new value is replaced if it matches with five characters of the existing value.
       * Downloads standard and variant company names.
       * Replaces company names with their standard equivalents. To learn more, see [Normalization data services](https://www.servicenow.com/docs/access?context=c_NormalizationOverview&version=australia&pubname=australia-platform-administration&ft:locale=en-US). To customize the normalization rules, see [Normalized company names table](https://www.servicenow.com/docs/access?context=r_NormalizedCompanyNames&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
       {#import-models__ul_urt_qgp_4bc}
     {#import-models__ul_trt_qgp_4bc}
   * The generation of a record triggers its automatic addition to the Import Results. From this tab, you can see the import status and can select the generated model.
   * A dedicated inventory template is generated for every rack/cabinet equipment holders, equipment models, and card models. Moreover, the related templates are generated based on the defined model relationship.
   {#import-models__ul_w2v_mjb_4bc}

## Result

The Import Results tab appears next to the Details tab where you can view, add, update, and delete the import set row.

## What to do next

* Redirect to the generated model from Import Results tab.
* Delete a record. To learn more, see [Delete a record](https://servicenow-prod.fluidtopics.net/xfDIgVhhSfwh_djKUnDeyQ "Delete an inventory record that is no longer relevant or needed in the Telecommunications Network Inventory application.").
{#import-models__ul_lpx_ql1_4bc}

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