---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Define the equipment holders

# Define the equipment holders {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Define the equipment holder that contains your telecommunications equipment, including the cabinets, racks, shelves, and slots. By defining the equipment holders, you can track and manage your network assets in the Telecommunications Network Inventory application.

## Before you begin

Role required: sn_ni_core.inventory_admin, sn_ni_core.inventory_agent

## About this task

When you create an equipment holder record, it creates a corresponding configuration item (CI) record in the Equipment Holder extension class table. To learn more about the Equipment Holder extension class table, see [Equipment holder extension classes](https://servicenow-prod.fluidtopics.net/gPyttoOEqi9d_Pu9EmY5xQ "The Equipment Holder extension classes are the sub-classes that are extended from the Equipment Holder. You can define equipment holder records for these classes in the Telecommunications Network Inventory application.").

## Procedure

1. Navigate to WorkspacesNetwork Inventory Workspace.
2. Select the list icon (![List icon.]()), and then go to InventoryEquipment Holders.
3. Select New and then select the equipment holder type from the list.  
   To learn more about the equipment holder types, see [Equipment holder extension classes](https://servicenow-prod.fluidtopics.net/gPyttoOEqi9d_Pu9EmY5xQ "The Equipment Holder extension classes are the sub-classes that are extended from the Equipment Holder. You can define equipment holder records for these classes in the Telecommunications Network Inventory application.").
4. Select Submit.  
   The inventory form is displayed for the selected equipment holder type.
5. On the Details tab, fill in the form.  
   To learn more about the field information, see [Equipment Holder form](https://servicenow-prod.fluidtopics.net/jyqvQPKrjFuvcQULpUfmkA "The Equipment Holder form enables you to create, review, and modify the network asset details for an equipment holder.")
6. Create the [Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/6f_yixwszZnqHbTeDe4ilA "With the ServiceNow Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.") attributes for the Equipment Holder form by selecting Set Inventory Attributes.  
   When you select the Set Inventory Attributes button, it creates a reference in the CI table.  
   Note:  
   If you select Save without selecting Set Inventory Attributes, it creates a CI record but not a [Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/6f_yixwszZnqHbTeDe4ilA "With the ServiceNow Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.") CI record.
7. On the TNI CI Attributes form, fill in the fields.  
   To learn more about the [Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/6f_yixwszZnqHbTeDe4ilA "With the ServiceNow Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.")
   attribute fields, see [TNI CI Attributes form](https://servicenow-prod.fluidtopics.net/FxInCEx9mPwGF1jU_TiOqA "The TNI CI Attributes form enables you to create the Telecommunications Network Inventory attribute details for a network inventory in the Telecommunications Network Inventory application.").
8. Select Save.  
   The [Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/6f_yixwszZnqHbTeDe4ilA "With the ServiceNow Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.") attribute fields are
   displayed on the Equipment Holder form after you save the TNI CI Attributes form.
   The Set Inventory Attributes doesn't appear when you reopen
   the CI record.
9. Add the attachments, such as the graphics or documents, by selecting the attachment icon (![Attachment icon.]()) in the right panel.
10. Select Save.  
    The related tabs appear on the form. You can view or modify the related tab information. To learn more about the related tabs, see [Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/6f_yixwszZnqHbTeDe4ilA "With the ServiceNow Telecommunications Network Inventory application, you can build a digital representation of your physical and logical networks, and the services that are provisioned to your customers. This network inventory contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks.").
11. View the associated network inventories by selecting the brick icon (![Brick icon.]()).  
    The Infrastructure Relationships section shows all the associated network
    inventories grouped by the individual network asset instances.
12. View the visual representation of the selected record by selecting Open Map.  
    Note:  
    Install Service Graph Workspace or CMDB Workspace 3.5.0 or a later version to get this button in your instance. To learn more, see [CMDB Workspace](https://store.servicenow.com/sn_appstore_store.do#!/store/application/c8ab76825371201032b7ddeeff7b1280/3.5.0).
13. **Optional:** To view the Dependency views map, select the more options icon (![More Options icon.]()) and then select Dependency View.  
    The Dependency Views map graphically displays the CIs that support the specific network asset and the relationships between the CIs.
14. **Optional:** Select the more options icon (![More Options icon.]()) and then select Add Packs to capture the attributes for a configuration item (CI) record.  
    To learn more, see [Attribute pack for CI records](https://servicenow-prod.fluidtopics.net/r1CVtWtkUcxHMb5wbZmfmw "Use an attribute pack to capture the attributes that you define for a configuration item (CI) record in the Telecommunications Network Inventory application and update the attribute values.").
15. **Optional:** Select the more options icon (![More Options icon.]()) and then select Decommission to decommission a CI record.  
    To learn more, see [Decommission an inventory record](https://servicenow-prod.fluidtopics.net/NdjIDC0FzZ7B1aZwgemWvg "Decommission an inventory record that you want to remove from Telecommunications Network Inventory.").
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## What to do next

* If you want to establish relationships with the other network assets, enter the details in the related tabs. To learn more, see [Related tabs in the Network inventory forms](https://servicenow-prod.fluidtopics.net/jACb5lIoDhdHZ6aLqvsTJw "The related tabs in the Network Inventory forms display the related records that dynamically change based on the connection and relationships with the other network assets. You can selectively view, modify, or update these records.").

* To delete an inventory record, see [Delete a record](https://servicenow-prod.fluidtopics.net/xfDIgVhhSfwh_djKUnDeyQ "Delete an inventory record that is no longer relevant or needed in the Telecommunications Network Inventory application.").
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**Related concepts**   

* [Modeling your workflow](https://servicenow-prod.fluidtopics.net/k8sddiH0kf8wEJSebhQhKA "Learn how to create a network inventory record in the Telecommunications Network Inventory application to store the details about your network assets. As you create the records, you can also define the relationship between each inventory record so that you can design a digital model of your network.")

*[\>]: and then