---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Service Operations Workspace

# Service Operations Workspace for Telecommunications Network Inventory {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow®
Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory (TNI) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.

## Service Operations Workspace for TNI overview {#service-operations-workspace-network-inventory__section_rzx_c3h_4fc}

The Service Operations Workspace for TNI a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace. You can monitor the alert and incident for your network
site or datacenter and analyze and resolve them, all from a single interface. It helps the agent to identify issues, manage network inventory assets, and promote service continuity across telecom networks.

## Benefits {#service-operations-workspace-network-inventory__section_ej2_qmn_4fc}

Enhance operational efficiency
:   Empower operations agents with real-time visibility into datacenter incidents and alerts, enabling faster response and efficient resolution.

Unify experience for TNI workflows
:   Consolidate various TNI workflows into a single, intuitive interface, enabling seamless inventory management across different areas of network infrastructure.

Customize configurability
:   Enable organizations to tailor the workspace to specific requirements and preferences, optimizing productivity by displaying relevant data and tools for each workflow.

## User roles {#service-operations-workspace-network-inventory__section_rh2_lwh_4fc}

{#service-operations-workspace-network-inventory__table_a2s_bmn_4fc__entry__2}

| Role title \[Name\] | Descriptions |
|-|-|
| DC Ops Agent \[sn_ni_core.dc_ops_agent\] | Oversees datacenter floor operations, using the floor map to manage incidents and alerts, resolve problems, and handle change requests. |
| DC Ops Viewer \[sn_ni_core.dc_ops_viewer\] | Read-only access to the Network Inventory workspace and its components. |
[Table 1. Service Operations Workspace for TNI user roles and responsibilities]

{#service-operations-workspace-network-inventory__table_a2s_bmn_4fc}
**Related concepts**   

* [Telecom Network Inventory roles](https://servicenow-prod.fluidtopics.net/V56zYnMZmSRKmrbTIis8qQ "You can assign roles to control user access to specific features, capabilities, and data in the Telecommunications Network Inventory application. These assigned roles enable or prevent access to specific forms and processes by users with the specified roles only.")
* [Exploring Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/b1iEDDVRwwZuzm9Vzl22bQ "Learn how the Telecommunications Network Inventory application can help your organization to create a digital representation of your physical and logical networks in the ServiceNow AI Platform.")