---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Submit a Remote Hands Request

# Submit a Remote Hands Request {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Submit a Remote Hands Request. Create a case record and see how customers track status and updates.

## Before you begin

Plugins: Activate the following plugins:

* Customer service installs base management (sn_install_base)
* Customer service with request management (sn_cs_sm_request)
* Remote Hands Request Management (sn_remote_hands)
{#submit-remote-hands-request__ul_wqy_s3n_h3c}

Role required: sn_ni_dcim_user

## About this task

The Remote Hand Request form enables your customers to request services for equipment housed in your datacenters by connecting them directly with your onsite agents handling the remote hands requests.

## Procedure

1. Navigate to Customer Service Portal.
2. From the Request dropdown, select Request Something.
3. Select Data Centre tab under categories.
4. Select Remote Hands Request.
5. On the Remote Hands Request form, fill in the fields.  
   To learn about the fields in the Remote Hands Request form, see [Remote Hands Request form](https://servicenow-prod.fluidtopics.net/hmTz36yL5ZpHwEJGdPsSDQ "Describes the field information in the Remote Hands Request form.")
6. Select Submit