---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Explore

# Exploring Telecommunications Network Inventory {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Learn how the Telecommunications Network Inventory application can help your organization to create a digital representation of your physical and logical networks in the ServiceNow AI Platform.

## Introduction to Telecommunications Network Inventory {#exploring-telecommunicatons-network-inventory__section_mvq_hby_5xb}

With the Telecommunications Network Inventory application, you can redefine the telecommunications service experience with a consolidated, accurate network inventory to automate the resource and service life cycle in your
organization. The Telecommunications Network Inventory application enables you to build a digital representation of your physical networks, logical networks, and the services that are provisioned to your customers. This network inventory
contains the assets, services, and the relationships that define the infrastructure of your telecommunications
networks.

The ServiceNow
Configuration Management Database (CMDB) stores the network inventory details. With this information, you can monitor your network infrastructure so that you can help to ensure the integrity, stability, and continuous
service operation of your network.

The following example shows the common uses of the Telecommunications Network Inventory application.  
Key uses of the Telecommunications Network Inventory application include:

Network asset life-cycle management
:   Help
    the service providers to understand their spare inventory equipment, currently deployed assets in the network, and free capacity (for example, the available slots or ports) for the new network. Capture store, and
    maintain accurate resource life-cycle data as a single source of truth. Leverage your platform workflows to manage your resource and service life cycles across the organization.

Telecommunications circuit design and resource assignment
:   Automate how to create your network services. You can set the design criteria that initiate the change workflows to assign the necessary equipment.

Telecommunications service assurance based on accurate network inventory
:   Help service providers to understand which circuits, services, and customers are related to the physical equipment. Map your services to the physical network resources so that you can speed up the analysis of the
    service impacts. Get accurate visibility of your resource utilization through configurable dashboards.

## Benefits {#exploring-telecommunicatons-network-inventory__id_hkk_c5w_fyb}

The Telecommunications Network Inventory provides the following benefits and features:{#exploring-telecommunicatons-network-inventory__table_x5c_cwp_dcc__entry__2}

| Benefit | Feature |
|-|-|
| Leverage Configuration Management Database (CMDB) classes, which are telecommunication industry standards aligned to support the needs of telecommunication service providers | [Data model](https://servicenow-prod.fluidtopics.net/WNTmdyU~N7GDRyprgNx9Og "The data model for Telecommunications Network Inventory displays the relationships between your network assets, infrastructure, and services. With this information, you can provision new services, modify existing services, maintain the network, and plan the forecast for the network growth in your organization.") |
| Quickly model equipment and design complex templates | [Modeling your workflow](https://servicenow-prod.fluidtopics.net/k8sddiH0kf8wEJSebhQhKA "Learn how to create a network inventory record in the Telecommunications Network Inventory application to store the details about your network assets. As you create the records, you can also define the relationship between each inventory record so that you can design a digital model of your network.") |
| Automate network service creation by setting complex design criteria that initiate change workflows to assign the necessary equipment | [Design and assign](https://servicenow-prod.fluidtopics.net/R26LUIXVsdikzynJjcwLaw "With the design and assign function, you can build a digital representation of your network inventories and your network service in the Telecommunications Network Inventory application.") |
| Deepen visibility into network inventory operations with personalized configurable workspaces and dashboards | [Network Inventory Workspace](https://servicenow-prod.fluidtopics.net/NISJj1bJeTUO6tfVSYRbbg "The Network Inventory Workspace is the intuitive and streamlined user interface of the Telecommunications Network Inventory application to manage your network inventory. You can use Network Inventory Workspace to view your inventory details, respond to all task types, and perform the network functions such as designing the network.") |
| Allocate telephone numbers and IP addresses | [Inventory number allocation](https://servicenow-prod.fluidtopics.net/W7CTIY~alcBDNxokQka0zw "You can manage IP addresses, telephone number allocations, virtual local area networks (VLANs), or link aggregation groups (LAGs) by using the inventory number allocation of the Telecommunications Network Inventory application. By using this feature, you can organize, track, and manage the physical and logical numbers.") |
| Model your 5G network | [Model 5G network function](https://servicenow-prod.fluidtopics.net/6w81xgUWbd1POaaqeLywTQ "You can model your 5G network and manage your any type of network functions by using the Telecommunications Network Inventory application. By using the model, you can create, review, update, and delete your networks.") |
| Associate customer orders with the required network resources to deliver a seamless service delivery experience | [Telecommunications Network Inventory and Order Management for Telecommunications and Media](https://servicenow-prod.fluidtopics.net/xX89LfqT6NB7bc~JfMNSSw "With the Order Management for Telecommunications and Media (OMT) application, you can manage all your product and service orders from one place. These product orders are divided into service orders that are further divided into resource orders.") |
| Instantiate Equipment template using an asset and to generate a service request to procure the assets | [Telecommunications Network Inventory integration with Hardware Asset Management](https://servicenow-prod.fluidtopics.net/RBv~cAsDftWmKm21eeXBcg "By integrating the Telecommunications Network Inventory application with the Hardware Asset Management (HAM) application, you can use an inventory template to create a service request. You can also associate the assets that are available in a stock room to instantiate the equipment.") |
| Define a pack with user-defined attributes and update it against a CI record | [Attribute packs](https://servicenow-prod.fluidtopics.net/fwEXVnxRRxU7vP8gZHiBBA "Use an attribute pack to capture the attributes that you define against a set of records in a configuration item (CI) in the Telecommunications Network Inventory application. You can capture the additional information about the network asset in the inventory form that belongs to the CI.") |
| Provide a visualization of the circuit and its underlying connection elements | [Visualize circuits](https://servicenow-prod.fluidtopics.net/QkTaIrlY_RwASDWj4T9qfw "The network diagram in the Telecommunications Network Inventory application graphically displays a hierarchical map of the logical connection and its underlying connection elements. You can use the network diagram to get a detailed overview of the logical connection.") |
| Automate the network inventory's design and assign process using the function catalog and subflows | [Workflows in Flow Designer](https://servicenow-prod.fluidtopics.net/HhHvV7yZMQXYFU1Iz6QmqQ "By using the Telecommunications Network Inventory function catalog and subflows, you can access the functions that help you to automate the network inventory's design and assign process.") |
| Calculate the capacity of physical entities in your network to plan, monitor, and optimize the resources | [Capacity management](https://servicenow-prod.fluidtopics.net/B6YoQGa~dGuqYkSxHOn4xw "Capacity management in Telecommunications Network Inventory enables you to calculate the capacity of physical entities in your network. By effectively managing the capacity, you can plan, monitor, and optimize the resources to make sure that the network can meet your current and future demands efficiently.") |
| Revise and operationalize a Configuration Item | [Revision, operationalization, and decommission of a Configuration Item](https://servicenow-prod.fluidtopics.net/LHxKKB8ArNjYBJL0cmadIg "Revision of Configuration Item (CI) enables you to update the network attributes of a Configuration Item, such as attributes, connection elements, and relations using the Telecommunications Network Inventory application. You can make a safe and efficient update to your network infrastructure by using the CI revision.") |
| Visualize and manage rack and cabinet | [Visualization of a rack or cabinet](https://servicenow-prod.fluidtopics.net/BxiHI3vlSzH~BUCKSt_5JA "Using rack or cabinet visualization in the Telecommunications Network Inventory application, you can visualize a rack or cabinet in the canvas. Here you can observe the loading of equipment and shelves into the front and rear accessible racks or cabinets, with each item placed in its designated Rack Units.") |
| View the geographical location of your network sites, the floor plan in a datacenter, and the topology of your network. | [Visualize network infrastructure](https://servicenow-prod.fluidtopics.net/8ou4qUhkbJGhq3M_nhl0GQ "Use the Network visualization view in the Telecommunications Network Inventory to explore your network infrastructure. You can explore the details about your network site, datacenter, and topology of your network.") |
| Get a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace | [Service Operations Workspace for Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/3DPqtequ4PgIBbrZyhW3WQ "ServiceNow Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory (TNI) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.") |
[Table 1. Benefits of Telecommunications Network Inventory features]

{#exploring-telecommunicatons-network-inventory__table_x5c_cwp_dcc}