--- sourceDocument: Australia Telecommunications Network Inventory sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory Release : - australia ft:locale : - en-US ft:publication_title : - Australia Telecommunications Network Inventory ft:clusterId : - telninv bundleId : - telninv workflow : - Customer and Industry --- # SOW user interface # Service Operations Workspace for Telecommunications Network Inventory user interface {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Operations Workspace for Telecommunications Network Inventory user interface The Service Operations Workspace for Telecommunications Network Inventory (TNI) provides a comprehensive interface for operators to prioritize network inventory tasks and manage network operations effectively. It integrates with Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM) applications to offer tailored views and functionalities. This workspace enables operators to monitor datacenter operations, manage incidents, alerts, change requests, and network inventory through an intuitive and centralized platform. Show full answer Show less ## Accessing and Navigating the Workspace Users can access the Service Operations Workspace from the Workspaces menu by selecting **Service Operations Workspace**. The interface includes several primary views: * **Landing Page:** Offers an overview of datacenter operations, including critical incidents, alerts, change requests, and warranty statuses of network assets. The displayed widgets adjust based on installed applications (TSOM, TSM, or neither). * **Lists View:** Provides access to detailed lists of incidents, alerts, change tasks, and other network inventory classes, allowing agents to analyze and take necessary actions. The visibility of certain menus depends on installed applications, and the Alert Management plugin is required to view alerts. * **Network Visualization:** Enables exploration of the network infrastructure, including geographical site locations, datacenter floor plans, and network topology, facilitating better situational awareness. * **Inventory Management:** Offers a detailed view of network inventory to support asset management and operational decisions. * **Design and Assign:** Guides users through designing network services and assigning network inventories with step-by-step instructions. ## Key Features * **Dynamic Landing Page Widgets:** Displays critical operational metrics such as incidents, alerts, tasks, and warranty expirations, adapting based on TSOM and TSM installations. * **Datacenter Overview Metrics:** Visualizes power consumption, rack usage, and Power Usage Effectiveness (PUE) to monitor datacenter efficiency. * **Integrated Task Management:** Provides visibility into personal and team assignments, including open incidents, change requests, and tasks. * **Comprehensive Lists and Alerts:** Facilitates detailed investigation and management of network issues and changes. * **Network Infrastructure Visualization:** Supports geographic and topological views to enhance network understanding and troubleshooting. * **Guided Network Service Design:** Simplifies the creation and assignment of network services, improving operational workflows. ## Practical Benefits for ServiceNow Customers By leveraging the Service Operations Workspace for Telecommunications Network Inventory, ServiceNow customers can: * Gain real-time visibility into critical network operations and datacenter health to prioritize and expedite issue resolution. * Efficiently manage and coordinate change requests and incident responses within their teams. * Visualize network infrastructure to better understand and diagnose network topology and site-specific issues. * Streamline network service design and inventory assignment through guided workflows, reducing errors and accelerating deployment. * Customize their operational views based on installed telecommunications applications, ensuring relevance and focus. ## Next Steps To maximize value, ServiceNow customers should ensure relevant TSOM and TSM applications and the Alert Management plugin are installed to unlock full workspace capabilities. Exploring detailed documentation on lists, network visualization, inventory management, and network service design will further enhance operational efficiency. Explore the Service Operations Workspace for Telecommunications Network Inventory interface to understand how an operator can prioritize network inventory tasks and offer solutions. ## Accessing Service Operations Workspace {#sow-tni-user-interface__section_ctx_rqh_4fc} From the Workspaces menu, select Service Operations Workspace. ## Landing page {#sow-tni-user-interface__section_cgq_fxh_4fc} The landing page in the Service Operations Workspace for Telecommunications Network Inventory provides an overview of the current operational landscape of your datacenter. The landing page includes the important items such as datacenter overview, list of your and your team's assignments including change requests, alerts, and incidents. Figure 1. Example of the landing page of Service Operations Workspace for Telecommunications Network Inventory Widgets in the landing page might look different based on the Telecommunications Service Management (TSOM) and Telecommunications Service Operations Management (TSOM) applications you have installed. {#sow-tni-user-interface__table_mlf_3g4_4fc__entry__2} | Widget type | Widget and Description | |-|-| | Important Items | Critical incidents : Total count of incidents that are critical. Critical alerts : Total count of alerts that are critical. My open change requests : Total count of open change requests. Critical change requests : Total count of change requests that are critical. Critical tasks : Total count of change tasks that are critical. Warranty expired : Total count of network assets with expired warranties. Note: With TSOM is installed, the following widgets appear. * Critical incidents * Critical alerts * Critical change requests * Warranty expired {#sow-tni-user-interface__ul_czl_31y_pfc} With TSM is installed, the following widgets appear. * Critical incidents * Critical change requests * Critical tasks * Warranty expired {#sow-tni-user-interface__ul_p1g_b1y_pfc} Without TSOM and TSM are installed, the following widgets appear. * My open change requests * Critical change requests * Critical tasks * Warranty expired {#sow-tni-user-interface__ul_qy5_l1y_pfc} | | Data Center overview | Power consumption : Bar chart representation of total power supplied to datacenter. Rack Unit consumption : Bar chart representation of rack usage of datacenter. Power usage effectiveness : Bar chart representation of power usage of datacenter. Power Usage Effectiveness (PUE) is a measure of how efficiently a datacenter uses energy. It compares the total power used by the datacenter to the power used only by the equipment (like servers). | | Your work/Your team's work | Select Your work to view your assignments, or select Your team's work to view your team's assignments. Incidents : List of all incidents. Alerts : List of all alerts. Open change requests : List of all open network change requests. Open change tasks : List of all open network change tasks. Note: With TSOM is installed, the following widgets appear. * Incidents * Alerts {#sow-tni-user-interface__ul_dx4_51y_pfc} With TSM is installed, the following widgets appear. * Incidents * Open change requests {#sow-tni-user-interface__ul_ex4_51y_pfc} Without TSOM and TSM are installed, the following widgets appear. * Open change requests * Open change tasks {#sow-tni-user-interface__ul_fx4_51y_pfc} | [Table 1. Landing page widgets] {#sow-tni-user-interface__table_mlf_3g4_4fc} ## Lists {#sow-tni-user-interface__section_w3p_hxh_4fc} From the Lists view, you can access most of the Telecommunications Network Inventory classes and functions. An agent can analyze the individual lists of incidents, alerts, change tasks, and so on, and take appropriate action. To learn more, see [Lists view](https://servicenow-prod.fluidtopics.net/fO3G296BGGux7YrJxvD4sg "You use the Lists view to access the inventory classes and functions to perform the Network Inventory tasks."). To access the Lists view, select the list icon (![List Icon.]()) Figure 2. List view tab The menus you see depend on the applications you have installed. If you install the TSOM and TSM, the Incidents and Alerts menu appears on the Lists view. Note: You must install Service Operations Workspace Alert Management (sn_sow_em)" plugin to view the Alerts in the List menu. To learn more about Telecommunications Network Inventory features, see [Exploring Telecommunications Network Inventory](https://servicenow-prod.fluidtopics.net/b1iEDDVRwwZuzm9Vzl22bQ "Learn how the Telecommunications Network Inventory application can help your organization to create a digital representation of your physical and logical networks in the ServiceNow AI Platform."). ## Network visualization {#sow-tni-user-interface__section_uzb_3xh_4fc} The Network visualization view provides various options to explore the network infrastructure-related functions. You can use the Network visualization to view the geographical location of your network sites, the floor plan of a datacenter, and the topology of your network. To learn more, see [Visualize network infrastructure](https://servicenow-prod.fluidtopics.net/8ou4qUhkbJGhq3M_nhl0GQ "Use the Network visualization view in the Telecommunications Network Inventory to explore your network infrastructure. You can explore the details about your network site, datacenter, and topology of your network."). To access the Network visualization page, select the blue hub icon (![Blue Hub Icon.]()). Figure 3. Example of Network visualization page ## Inventory management {#sow-tni-user-interface__section_c1j_hby_pfc} Use the Inventory management view in the Service Operations Workspace to get a detailed view of your network inventory. To learn more, [Management view](https://servicenow-prod.fluidtopics.net/Nj9EJocdN_wUnbh0CfDKYg "Use the Inventory management view in the Telecommunications Network Inventory Workspace to get a detailed view of your network inventory."). To open the Inventory management view, select the database search icon (![Database Search Icon]()) on the side panel. Figure 4. Example of Inventory management view ## Design and Assign your network service {#sow-tni-user-interface__section_zyp_jxh_4fc} The Design and Assign function provides step-by-step guidance for designing a network service. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories. To learn more, see [Design and assign your network services](https://servicenow-prod.fluidtopics.net/oHw9AFYPs4jTGslD2bNlNw "The Design and Assign function provides step-by-step guidance for designing a network service in the Telecommunications Network Inventory application. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories."). To access the Network visualization page, select the network visualization icon (![Design Assign Icon]()). Figure 5. Example of Design and Assign home page **Related concepts** * [Visualize network infrastructure](https://servicenow-prod.fluidtopics.net/8ou4qUhkbJGhq3M_nhl0GQ "Use the Network visualization view in the Telecommunications Network Inventory to explore your network infrastructure. You can explore the details about your network site, datacenter, and topology of your network.")