---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Design and assign your network services

# Design and assign your network services {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Design and Assign Your Network Services

The Design and Assign function in the Telecommunications Network Inventory application guides users through the process of designing network services.
This comprehensive workflow allows agents to visualize tasks and provides a structured approach to allocate network resources efficiently.
Show full answer Show less  

## Key Features

* **Structured Workflow:** The function breaks down the design process into various activities, each with specific steps and automated workflows, such as creating change tasks upon completion of an activity.
* **Activity Picker:** An interface for selecting activities that need to be completed for designing network services.
* **Home Page Access:** Users can view all design requests in progress and initiate tasks, such as creating a logical connection, from the Design and Assign home page.
* **User Roles:** Different roles like Network Planning Agent, Network Planning Manager, and Playbook Admin have specific responsibilities, enabling collaboration and oversight throughout the design process.

## Key Outcomes

By utilizing the Design and Assign function, agents can efficiently design network services, complete necessary activities, and manage inventory records. This results in improved visibility and integration of network resources, ultimately leading to a more streamlined service delivery process.  
The Design and Assign function provides step-by-step guidance for designing a network service in the Telecommunications Network Inventory application. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories.

## Introduction to design and assign function {#design-assign-playbook__section_pmx_4dw_mdc}

The Design and Assign function is an end-to-end workflow that includes the necessary steps to design a network service against a design request. You can visualize a workflow in a task-oriented view and guides users through sequences
of tasks to complete the design process. The Design and Assign function offers a structured approach for agents to deliver a network service. It provides agents with clear visibility into the steps to be executed, the network
resources to be allocated at each step, and how everything is integrated together.

The Design and Assign framework breaks the design workflow into multiple activities. Each activity includes the steps necessary for an agent to complete that activity. Activities also include automated workflows, such as creation of
change tasks for the next step when an activity is complete.  
The Design and Assign function include:

* An activity picker displays the activities.
* A series of steps that you have to complete to achieve a particular goal for each activity.
{#design-assign-playbook__setting-up-csm-playbooks_ul_qrp_czd_ybc}

## Design and Assign home page {#design-assign-playbook__section_whh_ycs_sdc}

The Design and Assign home page displays all change requests (design requests) that are in the Design in Progress state. Selecting a change request redirects to the corresponding Design and Assign function where you can visualize
the workflow in a task-oriented view. You can also select the UI action to launch a Design and Assign function from the home page. For example, select Create Logical Connection to launch the Design and Assign
function for a new logical connection.  
The following is an example for the Design and Assign home page.Figure 1. Example of Design and Assign home page  
Access the Design and Assign home page in the Telecommunications Network Inventory workspace as follows.

1. Navigate to WorkspacesNetwork Inventory Workspace.
2. Select the design and assign icon (![Design and Assign Icon]()).
{#design-assign-playbook__ol_wth_vgm_ldc}

To refresh the home page, select refresh icon (![Refresh Icon.]()).

## Design and Assign function user roles {#design-assign-playbook__section_mvv_v3k_pdc}

{#design-assign-playbook__table_dgk_5sq_pdc__entry__2}

| User role | Description |
|-|-|
| Network Planning Agent \[sn_ni_core.network_planning_agent\] | * View the Design and Assign home page for assigned requests. * Create a logical connection design request. * Complete the activities according to sequence. * View the diagram and validate the design as activity progresses. * Review and complete the Design and Assign request. {#design-assign-playbook__ul_gdz_2md_sdc} |
| Network Planning Manager \[sn_ni_core.network_planning_manager\] | * View the Design and Assign home page for your and your team's assigned requests. * Create a logical connection design request. * Complete the activities according to sequence. * View the diagram and validate the design as activity progresses. * Review and complete the Design and Assign request. {#design-assign-playbook__ul_mmb_jmd_sdc} |
| Playbook admin \[playbook.admin\] | Uses the [Workflow Studio](https://www.servicenow.com/docs/access?context=workflow-studio&version=australia&pubname=australia-build-workflows&ft:locale=en-US) application to author, configure, and monitor the Design and Assign function. |
[Table 1. Design and Assign function user roles and responsibilities]

{#design-assign-playbook__table_dgk_5sq_pdc}

## Creating and configuring Design and Assign function for your network services {#design-assign-playbook__section_kcg_3xc_ndc}

You can create the Design and Assign function for various types of network services such as designing a Gigabyte Passive Optical Network (GPON) Broadband service. You can use ServiceNow AI Platform capabilities and Workflow Studio application to create and configure the Design and Assign function. To learn more, see [Configuring Design and Assign function for your network services](https://servicenow-prod.fluidtopics.net/XUK0osydsgQtjXf9pKgyIg "Create and configure a Design and Assign function in the Telecommunications Network Inventory application. You can use it to design your network service and assign the network resources.").

## Using Design and Assign function {#design-assign-playbook__section_krl_bjk_pdc}

The inventory agents can use the guidance available with the Design and Assign function to complete the tasks and activities. These activities are needed to design your network service and assign the network resources.

A Design and Assign function includes multiple activities for an agent to complete. When using a Design and Assign function, agents can:

* View the activities.
* Select an activity and perform the work necessary to complete that activity.
* Mark an activity as complete and move to the next activity.
* Complete the activities necessary to design and assign an inventory record.

{#design-assign-playbook__setting-up-csm-playbooks_ul_n5y_v2s_5pb}

To learn more, see [Design and Assign function](https://servicenow-prod.fluidtopics.net/mfL9Br_GIG74sDCe2MUbiw "Use the Design and Assign function for a network service in the Telecommunications Network Inventory application. The inventory agents can use the playbook to complete the guided tasks to design and assign a network inventory record and its associated Configuration Items (CI) records.").

You can create a logical connection by using the Design and Assign function available in the Telecommunications Network Inventory application. To learn more, see [Logical connections](https://servicenow-prod.fluidtopics.net/HnM0HeI2SUU_xPhHpRs2rQ "Design and assign a logical connection in the Telecommunications Network Inventory application. By using the Design and Assign function, you can fulfill the logical connection design request of a customer.").

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