---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Remote Hands Request form

# Remote Hands Request form {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Describes the field information in the Remote Hands Request form.
{#remote-hands-request-form__table_htp_wkd_wrb__entry__2}

| Field | Description |
|-|-|
| Account | Customer account for which the Remote Hands request is being raised. |
| Category | Type of Remote Hands service being requested. Available options include: * Power Usage Enquiry: Allows users to request power usage details for a specific device * Equipment Installation: Allows users to request the installation of devices at a specified location. * Equipment Restart: Allows users to request a device restart * Other Remote Hands: If a user's request does not fall under the listed categories, they can select Other Remote Hands and describe the requested service in the Additional Information field. {#remote-hands-request-form__ul_vj3_34k_h3c} |
| Contact | Contact assigned under the account |
| Install Base Item | Configuration item (CI) or device on which the action is to be performed. |
| Summary | Brief description of the request. |
| Additional Information | Detailed instructions or context related to the request. |
| Add attachments | Supporting documents, images, or reference files relevant to the request. |
[Table 1. Remote Hands Request form]

{#remote-hands-request-form__table_htp_wkd_wrb}