---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Remote Hands Request

# Remote Hands Request {#ariaid-title1}

Use Remote Hands Request Management to enables customers to request services for equipment housed in your datacenter by connecting them directly with your onsite agents handling the remote hands requests.
* **[Submit a Remote Hands Request](https://servicenow-prod.fluidtopics.net/_5tiNPlxFPiE49W5iy_f~g)**   
  Submit a Remote Hands Request. Create a case record and see how customers track status and updates.
* **[Update a Remote Hands Request](https://servicenow-prod.fluidtopics.net/EM~pY8CYf3zOSlKll5M43A)**   
  Update a Remote Hands requests within the CSM/FSM Configurable Workspace.

**Related concepts**   

* [Remote Hands Request Management](https://servicenow-prod.fluidtopics.net/y9umzoqcStvYMNcRm8ih4g "Remote Hands enables your customers to request services for their equipment housed in your datacenters. Your customers can seamlessly submit and track service requests on the Customer Service Management , eliminating the need for phone calls, emails, or site visits.")