---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Operationalize a configuration item

# Operationalize a configuration item {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Operationalize a Configuration Item so that you can finalize the changes and apply them on the original CI.

## Before you begin

* Ensure to have a revised CI.
* Role required: sn_ni_core.inventory_admin
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## Procedure

1. Navigate to WorkspacesNetwork Inventory Workspace.
2. Select the list icon (![List icon.]()), and then go to ChangesAll.
3. Select the desired change request.  
   To create a change request, see [Create a change request from Network Inventory Workspace](https://servicenow-prod.fluidtopics.net/iJZX~5UTpBLQ~OHJ~tjCMg "Create, review, update, or close a change request for a change model from the network inventory workspace of the Telecommunications Network Inventory application. You can also analyze the instantiation details of the network instance.").
4. Select the Change Tasks tab.
5. Select New.
6. Choose a change task type:  
   * Planning
   * Implementation
   * Testing
   * Review
   {#operationalize-a-configuration-item__ul_oh4_ymf_fxb}
7. Select Create.  
   A change task form based on the selected change model is displayed.
8. Select Operationalize CI in the Request type field and fill other fields.  
   To learn more about other fields, see [Change request and change task forms](https://servicenow-prod.fluidtopics.net/7i_oMaHA5XQ1q3y1QnxBtg "The change request forms enable you to request a change.").
9. Select Save.
10. On the Task Attributes form, either select a CI from the list of CI to be operationalized field or select a change request from the Change request ID field.
11. Select Submit.  
    The State of the change task changes to Closed. The work notes are updated with the details of operationalized CIs.  
    Note:  
    On selecting a change request, all the revised Configuration Items (CIs) listed under the Affected CIs tab are operationalized and the work notes are updated accordingly.

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