---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Create and execute a change task

# Create and execute a change task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create a change task after you create a change request in the Telecommunications Network Inventory application. By creating a change task, you can complete the requested change.

## Before you begin

*
  1. Navigate to Telecom Network InventoryInventory Models, create your inventory models, and define their relationships.

     To learn more, see [Manually creating and reviewing your network asset instances](https://servicenow-prod.fluidtopics.net/RGJkiaDVQA1AsLtK0yp2qw "A key function that you can perform in the network inventory workspace is to manually create your network assets and a digital model of your network in the Telecommunications Network Inventory application. With this information, you can provision new services, modify existing services, maintain the network, and plan the forecast for your network growth.").
  2. Navigate to Telecom Network InventoryNetwork Inventory Templates, create the inventory templates for your equipment, and establish the template relationships.

     To learn more, see [Create inventory template for network asset instantiation](https://servicenow-prod.fluidtopics.net/HkItG9b0upuSaQNXgqZarw "As an inventory template manager, you create templates using functions you access from the Lists view in the Network Inventory Workspace. These templates contain the detailed business guidance rules so that you can properly configure your equipment. During this process, you also specify the relationships between each inventory template.").
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* Role required: sn_ni_core.inventory_template_manager, sn_ni_core.inventory_admin, sn_ni_core.telco_inventory_catalog_manager, sn_ni_core.inventory_agent.
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## About this task

Based on the details in the change request form, a change task is created automatically. You can view, create, update, or close the change tasks from the Overview tab or from the Change Tasks tab of a change request. You can also assign a record producer form to a change task. To learn more, see [Assign a record producer form to a change task](https://servicenow-prod.fluidtopics.net/AMyB5gyGdiROD43Tf08izQ "Assign a record producer to a change task of a change request with the help of a decision table in Telecommunications Network Inventory application.").

## Procedure

1. Navigate to WorkspacesNetwork Inventory Workspace.
2. Select the list icon (![List icon.]()), and then go to ChangesAll.
3. Open your change request.
4. On the Overview tab, scroll down and expand the Change task section.
5. **Optional:** Select the Change Tasks tab.
6. After a change request is created, on the Overview tab, scroll down and expand the Change task section.  
   You can also navigate to the Overview tab and initiate the creation of a change task.
7. Select New.
8. Choose a change task type:  
   * Planning
   * Implementation
   * Testing
   * Review
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9. Select Create.  
   A change task form that is based on the selected change model is displayed.
10. **Optional:** Select the existing change task.
11. On the form, fill in the fields.  
    To learn more about the fields, see [Change request and change task forms](https://servicenow-prod.fluidtopics.net/7i_oMaHA5XQ1q3y1QnxBtg "The change request forms enable you to request a change.").  
    Note:  
    For the design assign link aggregation group and GPON broadband service, see [Create a Link Aggregation Group](https://servicenow-prod.fluidtopics.net/JQ5RNpr1b8YSDfC5NgWH_g "Design and assign a Link Aggregation Group (LAG) with the creation of Ethernet connections in the Telecommunications Network Inventory application. By creating a LAG connection, you can fulfill an order request from the customer.") and [Design your GPON Broadband Service](https://servicenow-prod.fluidtopics.net/evaLdvJ1kDt4kiqI7YQ~ew "The GPON broadband service change model creates and orchestrates multiple change tasks required to fulfill a GPON broadband service order.").
12. Select Submit.  
    The Details tab is updated with the provided details and required modification to the CI is performed. All performed changes are updated in the work notes. To learn more about the fields, see [Change request and change task forms](https://servicenow-prod.fluidtopics.net/7i_oMaHA5XQ1q3y1QnxBtg "The change request forms enable you to request a change.").  
    Note:  
    The removal of equipment or a shelf from a rack also removes all associated CI relationships between the equipment/shelf and the rack, along with the selected CI.
13. On the Affected CIs related tab, see all the configuration items that are impacted due to this change task.  
    After creating a rack, navigate to Configuration item, or Affected CIs to visualize the front view and rear view of a rack.
14. **Optional:** If your change model is a rack, select the Configuration item to visualize the rack.
15. Select Save.
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