---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Open floor map from an incident or alert

# Open floor map from an incident or alert {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Open datacenter floor map from an incident or alert in Service Operations Workspace for Telecommunications Network Inventory. You can view the affected hardware details in the floor map.

## Before you begin

Role required: sn_ni_core.dc_ops_agent

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the list icon (![List icon.]()), and then go to IncidentsAll.  
   To open an alert, go to AlertsAll
3. Open the incident or alert record from which you want to view the floor map.
4. Select View impact.
{#open-floor-map-incident-alert__steps_knh_bzc_5fc}

## Result

The floor map opens and the affected hardware is highlighted. If the issue is related to a rack or cabinet, then the Rack view also opens in the floor map.

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