--- sourceDocument: Australia Telecommunications Network Inventory sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory Release : - australia ft:locale : - en-US ft:publication_title : - Australia Telecommunications Network Inventory ft:clusterId : - telninv bundleId : - telninv workflow : - Customer and Industry --- # Workspace widget customization # Customizing the content in your Network Inventory Workspace widgets {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Customizing the content in your Network Inventory Workspace widgets The Network Inventory Workspace in ServiceNow comes with a default set of widgets displaying telecommunications network inventory data. You can customize these widgets to include additional or different data by modifying the underlying CMDB groups that supply the widget content. This customization enables you to tailor the workspace to better reflect your specific network inventory and reporting needs. Show full answer Show less ## Standard CMDB Groups and Naming Conventions Widgets retrieve data from CMDB groups organized by a standard naming convention, which includes the network domain and data type segments. The primary network domains used are: * Core Network domain (core telecom equipment) * Mobility Network domain (mobile telecom equipment) * Telco Network domain (general telecom equipment) * All (combined equipment from all network domains for reporting) Examples of data types include equipment status (e.g., Available, Pending Repair) and manufacturer equipment counts (e.g., Ericsson, Nokia). Combining these segments produces CMDB group names like **Core Available Status Equipment** or **All Ericsson Manufacturer Equipment**, which determine the data shown in widgets such as equipment by state or by manufacturer. ## Customizing Widgets by Modifying CMDB Groups To customize widget content, you use the CMDB Groups function to create new CMDB group codes or update existing ones by changing their query conditions. This directly impacts the data the Network Inventory Workspace collects and displays. For instance, to add a new equipment manufacturer to the **Network equipment by manufacturer** widget (which shows a pie chart of top manufacturers), you can create new CMDB groups following the established naming pattern. Using existing manufacturer groups (like Ericsson) as templates, you create corresponding groups for the new manufacturer (e.g., Dell) across all relevant network domains: * All Dell Manufacturer Equipment * Core Dell Manufacturer Equipment * Mobility Dell Manufacturer Equipment * Telco Dell Manufacturer Equipment These changes enable the widget to include data for the new manufacturer alongside existing ones. ## Practical Benefits for ServiceNow Customers * Customize network inventory data displayed in widgets to match your unique environment and reporting needs. * Leverage standardized CMDB group structures and naming conventions to maintain consistency and simplify management. * Expand or refine widget data by adding new manufacturers, statuses, or other inventory categories without modifying the workspace UI directly. * Control which network domains are included in reports via domain selectors and CMDB group configurations. The Network Inventory Workspace is delivered in the base system with a standard set of information in each landing page widget. You can easily customize this content to include other Telecommunications Network Inventory data. ## Standard CMDB groups and naming conventions for Network Inventory Workspace widget data {#customizing-content-in-your-network-inventory-workspace-widgets__section_by5_wl1_f5b} The data collection process for the Network Inventory Workspace landing page uses a standard CMDB group structure to retrieve data that appears in its widgets, including: * Network sites overview * Network entities by category * Network equipment by manufacturer * Network equipment by states {#customizing-content-in-your-network-inventory-workspace-widgets__ul_ngc_cw5_h5b} For example, the following shows a listing of some of the CMDB groups that are used for the Network Inventory Workspace data collection: Figure 1. Standard CMDB groups for the Network Inventory Workspace Note: To learn how the data collection process operates, see [Data collection and refresh for the Network Inventory Workspace widgets](https://servicenow-prod.fluidtopics.net/782SXHqTXhIpsxvn0U_eHQ "Learn how the Telecommunications Network Inventory data that appears on the Network Inventory Workspace landing page is collected and refreshed."). These CMDB groups follow the following standard naming convention: 1. The first segment represents the assigned domain for the network sites and entities. You use the Network domain selector in the Network Inventory Workspace to filter the data that appears by selecting one of the following types of network domains: Core : Network domain for the core telecom equipment. Mobility : Network domain for the mobile telecom equipment. Telco : Network domain for the telecom equipment in general. All : All equipment network domains that are combined into a single one for reporting purposes. 2. The remaining segments represent a specific type of field data. For example: Available Status Equipment : Reports the Available status for the equipment. Pending Repair Status Equipment : Reports the Pending Repair status for the equipment. Ericsson Manufacturer Equipment : Reports the percentage of the total equipment that is supplied by Ericsson. Nokia Manufacturer Equipment : Reports the percentage of the total equipment that is supplied by Nokia. {#customizing-content-in-your-network-inventory-workspace-widgets__ol_ltc_wsv_f5b}The following examples show how the name segments are combined in the CMDB groups to report the data that appears in the widgets in the Network Inventory Workspace: All Available Status Equipment : CMDB group data that is used in the Network equipment by states widget to report the percentage of equipment that is in the Available status in all network domains. Core Available Status Equipment : CMDB group data used in the Network equipment by states widget to report the percentage of equipment that is in an Available status in the Core network domain. Mobility Pending Repair Status Equipment : CMDB group data used in the Network equipment by states widget to report the percentage of equipment that is in a Pending Repair status in the Mobility network domain. All Ericsson Manufacturer Equipment : CMDB group data that is used in the Network equipment by manufacturer widget to report the total piece count for the equipment that is supplied by Ericsson in all network domains. Telecom Nokia Manufacturer Equipment : CMDB group data that is used in the Network equipment by manufacturer widget to report the total piece count for the equipment that is supplied by Nokia in the Telecom network domain. ## Modifying the Network equipment by manufacturer widget {#customizing-content-in-your-network-inventory-workspace-widgets__section_lbw_5l1_f5b} This widget contains a pie chart with a standard set of the five most recognizable telecommunications equipment manufacturers. Figure 2. Network equipment by manufacturer widget A pre-defined CMDB group structure supports retrieval of the data that appears in the widget pie chart. The following example shows the standard CMDB groups that are used to retrieve the manufacturer data for the Network Inventory Workspace.Figure 3. Standard CMDB groups used for the Network equipment by manufacturer widget To add or change the data in a widget, use the CMDB Groups function to create CMDB group codes or modify the accompanying query conditions for existing ones. To update any of the existing CMDB groups, you must follow the standard CMDB group naming convention used for the Network Inventory Workspace widgets. Note: To learn more about creating, updating, or naming CMDB groups, see [CMDB groups](https://www.servicenow.com/docs/access?context=cmdb-groups&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). For example, let's say that you want to add another equipment manufacturer to the widget. To accomplish this task, you can use existing CMDB groups for a manufacturer, for each of the network domains, as the base for the new manufacturer. In this example, you use the existing CMDB groups for Ericsson as the base for the CMDB groups that you create for the new manufacturer. This table shows what the existing CMDB group codes look like for Ericsson, and what they look like when you create the CMDB group codes for Dell.{#customizing-content-in-your-network-inventory-workspace-widgets__table_p2y_hjw_f5b__entry__2} | Existing CMDB Group | Existing CMDB Group | |-|-| | All Ericsson Manufacturer Equipment | All Dell Manufacturer Equipment | | Core Ericsson Manufacturer Equipment | Core Dell Manufacturer Equipment | | Mobility Ericsson Manufacturer Equipment | Mobility Dell Manufacturer Equipment | | Telco Ericsson Manufacturer Equipment | Telco Dell Manufacturer Equipment | [Table 1. CMDB group example] {#customizing-content-in-your-network-inventory-workspace-widgets__table_p2y_hjw_f5b} * **[Update CMDB groups for use in the data collection process](https://servicenow-prod.fluidtopics.net/ew1~3dimmI_M7CYhiVp39g)** Add or change the data that you see in a Network Inventory Workspace widget by using the CMDB Groups function. You create CMDB group codes as needed or modify the query conditions for existing ones. By changing the CMDB groups, you affect what data the collection process retrieves for the widgets on the Network Inventory Workspace landing page. **Related concepts** * [Network Inventory Workspace](https://servicenow-prod.fluidtopics.net/NISJj1bJeTUO6tfVSYRbbg "The Network Inventory Workspace is the intuitive and streamlined user interface of the Telecommunications Network Inventory application to manage your network inventory. You can use Network Inventory Workspace to view your inventory details, respond to all task types, and perform the network functions such as designing the network.")