---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Import models and templates

# Import models and templates {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the import feature to bring equipment models and templates into the system in bulk. You can import using Excel or JSON, and migrate components across instances while preserving system IDs.

## Import Overview {#network-inventory-import-model__section_dn4_2vx_bjc}

Equipment models and templates must exist in the system before you can define model relationships or instantiate network inventory records. The import feature lets you:

* Bring in existing model data from manufacturer datasheets or external network management systems.
* Create models and templates in bulk using a structured Excel file.
* Import models and templates exported as JSON from another instance for cross-instance migration.

## Available paths for importing models and templates {#network-inventory-import-model__section_ell_hvx_bjc}

You can import the following types of models and templates in different ways.  

Import models via Excel
:   Imports models in bulk using a structured Excel file. You can import the following physical hardware model types:

    * Equipment Model
    * Equipment Holder Model
    * Card Model
    * Facility model
    * Interface Model

    To learn more, see [Import models](https://servicenow-prod.fluidtopics.net/pjq2LsTYw9k61wcYSRr1mQ "Bulk-import models and their hierarchical relationships into Telecommunications Network Inventory by uploading a structured Excel file.")

Import templates via Excel

:   Imports inventory templates in bulk using a structured Excel file. To learn more, see [Import template Excel](https://servicenow-prod.fluidtopics.net/0U_z2IcizIU~I6Hj2niBhg "Learn about the fields and structure of the Excel template used to define inventory template hierarchies and their relationships for bulk import.")

Import models and templates via JSON

:   Imports both models and templates together in a single operation. This is primarily used for migrating models and templates
    from one instance to another. For example, from a JSON file produced by exporting from another ServiceNow
    instance. System ID continuity is preserved, such as by promoting validated content by exporting it from development and importing it to production. Images are not supported. To learn more
    see [Importing models and templates in JSON format](https://servicenow-prod.fluidtopics.net/1TKi761VZNTGwHBoy_ptMQ "Import equipment models and inventory templates together in a single operation using JSON format in the Telecommunications Network Inventory application.")

During an import, if a model, relationship, or template already exists in the system, the import does not create a duplicate. Existing records are updated depending on whether the imported data contains changes. The Import
Results summary provides a breakdown of inserted, updated, skipped, ignored, and failed records so you can verify the outcome of each import.

If you're looking to export models and templates from one ServiceNow instance and import them into another, see
[Exporting hierarchy of models and templates](https://servicenow-prod.fluidtopics.net/sD6KPuceB93NTC~0yaBqzg "Export equipment models, inventory templates, and related records to support development-to-production migration of network inventory data.")
**Related tasks**   

* [Import a model](https://servicenow-prod.fluidtopics.net/gbAPPFrSmctAxdS~sYT9IQ "Create an import model request to import your collection of models, and streamline the workflow using the Telecommunications Network Inventory application.")
* [Import templates](https://servicenow-prod.fluidtopics.net/0TWlls0n5qoTF0K3P0D6QA "Import Template enables you to capture all required inventory details in a prescribed, predefined Excel format and upload them in bulk to the system. Create an import template request to import your inventory templates, enforce data formatting, and streamline the process using the Telecommunications Network Inventory application.")
* [Import models and templates in JSON format](https://servicenow-prod.fluidtopics.net/_heaO9S96gQBJ3z6nSwvdg "Create an import request to import your collection of models and templates in JSON format, and streamline the workflow using the Telecommunications Network Inventory application.")