Standard CMDB Groups and Naming Conventions

The data displayed in the Network Inventory Workspace widgets is gathered based on CMDB groups that follow a standardized naming convention. This convention includes:

• Network Domain Segment: Defines the network domain such as Core Network, Mobility Network, Telco Network, or All (combined domains).
• Data Type Segment: Represents specific data categories like equipment status (e.g., Available, Pending Repair) or manufacturer information (e.g., Ericsson, Nokia).

These groups enable filtering and reporting by network domain and by particular attributes of the equipment.

Customizing Widget Content

Widgets like the "Network equipment by manufacturer" use predefined CMDB groups to retrieve and display data, such as the top five recognized equipment manufacturers.

To customize what data appears in a widget, you modify or create CMDB groups through the CMDB Groups function:

• Create new CMDB group codes following the established naming conventions.
• Adjust query conditions within existing CMDB groups to include new data or manufacturers.

For example, to add a new equipment manufacturer to a widget, you can replicate existing CMDB groups for a known manufacturer (e.g., Ericsson) and modify them for the new manufacturer (e.g., Dell) across all relevant network domains.

Practical Impact for ServiceNow Customers

By understanding and applying the CMDB group naming conventions and data collection methods, you can tailor the Network Inventory Workspace widgets to better reflect your organization’s telecommunications inventory. This customization enables more accurate monitoring and reporting of network equipment states and manufacturer distribution, enhancing operational visibility and decision-making.