Exploring Workplace Space Mapping

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Workplace Space Mapping provides interactive locations and wayfinding solutions in your workplace with Indoor Mapping and Mappedin. Indoor Mapping provides inbuilt indoor maps for Workplace Space Mapping. Mappedin is a third-party map provider.

    Activate Workplace Space Mapping

    There are different ways to activate the Workplace Space Mapping application plugin depending on the release that you're using:
    • Rome and later: Install the Workplace Service Delivery integration with Workplace Indoor Mapping and Mappedin (sn_wsd_mappedin) plugins from store.
    • New York:
      • If you have the full ServiceNow® Workplace Service Delivery Suite (sn_wsd_suite) activated or only a few applications, you must activate the following plugins:
      • ServiceNow® Integration Hub Runtime (com.glide.hub.integration.runtime)
      • ServiceNow® Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
        Hinweis:
        Customer Service must activate these plugins.
      • After these plugins are activated, you can activate Workplace Space Mapping (sn_wsd_space_map).

    Synchronize Workplace Indoor Mapping with Workplace Service Delivery

    • Indoor Mapping is the inbuilt map provider with Workplace Service Delivery suite for wayfinding within workplaces.
      Hinweis:
      Install both Indoor Mapping and the dependent plugin Workplace Indoor Mapping.
    • To synchronize Indoor Mapping map data and map objects (campus, buildings, floors, place, and place types) that you created in Indoor Mapping Map Studio with Workplace Service Delivery, see Synchronize Indoor Mapping with Workplace Service Delivery.

    Import Mappedin Map data and objects

    Mappedin indoor navigation is a third-party map provider for Workplace Service Delivery for Mobile. To integrate the indoor maps provided with Mappedin application, complete the following:
    • Set up your Mappedin credentials. Workplace Service Delivery uses these credentials to import space data (buildings, floors, and spaces).
      • Export credentials are required to render a Mappedin map.
      • The Client ID and Client Secret. Workplace Service Delivery uses the Client ID and Client Secret to reimport updated floor plans.
        Tabelle : 1. Mappedin indoor navigation and Workplace Service Delivery terms
        Mappedin term Workplace Service Delivery term
        Client ID User name
        Client Secret Password
    Hinweis:
    Make arrangements with Mappedin indoor navigation for credentials.

    Type mappings

    When you integrate with a third-party map application, associate the third-party map types to the map types used by Workplace Service Delivery. Associating the third party's map types ensures that your spaces are imported to the correct table with the correct type (workplace and desk). The base system provides entries that can be used.

    Import flow

    When the weekly (Saturday) Auto-Import Buildings iHub flow runs:
    • The Auto-Import Buildings iHub flow queries all buildings associated with Mappedin maps.
    • Uses the Mappedin export API to look for any changes to a building made by Mappedin maps. If there are changes, update the building.

    Using External IDs

    Use external IDs to resolve spaces that do not match the locations in Workplace Service Delivery from Indoor Mapping or Mappedin maps after importing or synchronizing a building.