Configure mappings

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure the target table and field mappings to create a department level ticket and to set the fields according to the field mappings.

    Vorbereitungen

    Role required: ur_admin

    Prozedur

    1. Navigate to All > Universal Request > Administration > Mapping Configuration.
    2. Click New.
    3. On the form, fill in the fields.
      For more information, see Mapping configuration form.
    4. Click Submit.

    Nächste Maßnahme

    Post this configuration, map the service fields with that of the UR fields to enable a seamless transfer of tickets. For more information, see Map UR fields with target table fields.