Create your service for Universal Request

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Register your service name for your service specific table and associate it with a service set (department) to use the Universal Request capabilities for a specific service in your organization.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Service categorizes the application according to the area of the work within the service set (department) in the organization.
    Hinweis:
    By default, HR cases and IT incidents are configured as services in the Universal Request application. This step can be ignored.

    Prozedur

    1. Navigate to All > Universal Request > Administration > Service Configuration.
    2. Click New to register your service.
    3. On the form, enter the Service Name.
    4. Select the Service Table from the list of available tables.
    5. Select the Service Set from the list of available service sets registered for your organization.
    6. Click Submit.