Set up and configure Universal Request to enable agents to create universal requests and work on them to resolve employee issues.

Understand the given information before you set up and configure to use Universal Request.

Universal Request application uses HTML mark-up to render comments that are copied between UR and the child tickets. This feature uses [CODE] tags, which are controlled by the glide.ui.security.allow_codetag property value that is set to true by default. If you change this property value to false, comments may not render properly, and HTML tags might appear in your comments.