Configure AI Search for mobile devices

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Configure the Now Mobile search bar to use the AI Search search engine.

    Vorbereitungen

    To enable the AI Search capability to search for people and customers, ensure that you have the Employee Center Pro plugin [com.snc.employee_center_pro] installed. For more information, see Install Employee Center Pro. You must purchase a subscription before activating the plugin. For more details, see ServiceNow plugins.

    Make sure you are working in a scoped application where you can add new item configurations.

    Role required: admin

    Prozedur

    1. Change the search engine from Zing to AI Search and select the relevant profile.
      1. In the web-based UI, enter sys_sg_global_search.list in the filter navigator, to open a list of global search configurations.
      2. Select the record Homepage Search - Catalog, Knowledge, People.
      3. Select click here at the top of the page to edit the record.
      4. Select the reference lookup icon (Information icon.) in the Search Application Configuration field, and select Open Record to open the Search Context Configuration form.
      5. Select AI Search in the Search Engine field.
      6. Select the information icon (Information icon.) in the Search Profile field and select the NowMobile Default Search profile.
      7. Select Yes in the confirmation message.
      8. Select the form header (Form header icon.) and select Save.
    2. Remove the item configuration, Catalog Item Main item.
      1. In the web-based UI, enter sys_sg_global_search.list in the filter navigator to reopen the list of global search configurations.
      2. Select the record Homepage Search - Catalog, Knowledge, People.
      3. In the Catalog Item Main Item row, right-click the information icon (Information icon.) and select Open Link in New Tab.
      4. Select Delete in the top-right of the page and select Delete in the subsequent confirmation message.
    3. In the Global Search M2M Item Configurations related list, add the new catalog item to be the main item.
      1. Select New.
      2. Select the reference lookup icon (Reference lookup icon.) in the Item Configuration field.
      3. In the Item Configuration form search bar, search for Catalog Item Search Result Main Item and then select the entry
      4. Select Submit.
    4. In the Global Search M2M Item Configurations related list, remove the two existing knowledge item configuration records.
      1. Select the Knowledge article search main item row and the Knowledge article search main item (viewcount1) row.
      2. Select Actions on selected rows, and then select Delete.
      3. Select Delete in the subsequent confirmation message.
    5. In the Global Search M2M Item Configurations related list, add the new knowledge item as the main item.
      1. Select New.
      2. Select the reference lookup icon (Reference lookup icon.) in the Item Configuration field.
      3. In the Item Configuration form search bar, search for Knowledge AIS Search Main Item and then select the entry.
      4. Select Submit.
    6. Activate the view configuration for the people-based records.
      1. In the web-based UI, enter sys_sg_master_item.list in the filter navigator, to open a list of item configurations.
      2. In the Name search bar, search for People Search Main Item.
      3. Select the information icon (Information icon.) next to People Search Main Item and select Open Record.
      4. In the Item Configuration form, select Use card.
      5. Select the menu icon (Form context menu icon.) and select Save.

    Ergebnisse

    The Global Search Configuration page should contain the items shown in the following figure.
    Global search item configuration page with all listed items after successful configuration.