Activate Advanced Work Assignment for Legal Service Delivery

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role.

    Vorbereitungen

    Advanced Work Assignment for Legal Service Delivery requires a separate subscription from the rest of the ServiceNow AI Platform.

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

    Hinweis:

    Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Roles are installed with Advanced Work Assignment for Legal Service Delivery:

    For more information, see Components installed for Advanced Work Assignment for Legal Service Delivery reference.

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Hinweis:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    Nächste Maßnahme

    • If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management [com.snc.skills_management].
      Hinweis:
      If you're using skill management, ensure you have the right subscription.
    • Configure live agent support for legal services. For more information, see Configure Virtual Agent conversation topics for legal services.