Enable the page route map

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Service Portal > Page Route Maps.
    2. Create the page route map from hrm_ticket_page to standard_ticket.
      Hinweis:
      hrm_ticket_page is available only when you have the Employee Center [com.sn_hr_service_portal] plugin.

      Page route mapping

    3. Create the page route map from hrsp_ticket to standard_ticket.
      Hinweis:
      hrsp_ticket is available only when you have Human Resources Scoped App: Core [com.sn_hr_core] plugin, without the Employee Service Center [com.sn_hr_service_portal] plugin.

      Page route mapping

    4. Create the page route map from ticket to standard_ticket.
      Hinweis:
      ticket is available only Non-HR catalog items.

      Page route mapping