Setting up the Anonymous Report Center

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Set up and configure the Anonymous Report Center (ARC) to provide your employees a way to submit complaints anonymous to the agent.

    Install and activate the Anonymous Report Center (com.sn_anonymous_report_center) plugin to use the Anonymous Report Center (ARC) if you have the admin role. For more information, see Activate the Anonymous Report Center.

    Tabelle : 1. Roles installed
    Role Description Contains roles
    sn_anon_rc.admin Grants admin rights to Anonymous Report Center application.

    System properties

    The following system properties are available:
    • Length of the auto generated secret key used for retrieving anonymously created reports. The minimum key length is 14. (sn_anon_rc.secret_key_length): Determines the length (in characters) of the auto generated secret key used for retrieving anonymously created reports. The minimum length is 14 and the default.
    • Enable Google reCaptcha V2 on Anonymous case creation. If true, please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see Google reCAPTCHA.
      Hinweis:
      If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties:
      • google.captcha.secret
      • google.captcha.site_key
      You must also set up an enterprise Google captcha account. For more information, see Configure Google reCAPTCHA for the password reset process.
    • Allow anonymous user access to the anonymously created cases using secret key. (sn_anon_rc.allow_anonymous_case_access): Determines if anonymous users can access the anonymous cases they submitted using a secret key.
      Hinweis:
      A report key (optional) can be generated that allows the person filing the complaint to track and view details about the progress of the anonymous case and respond to any follow up questions. Without the report key, the person who made the anonymous report cannot access their report. HR agents that have access to the Anonymous Report Center (ARC) and admin has access. For more information, see Setting up the Anonymous Report Center.