View notifications for a major incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

    Vorbereitungen

    Role required: major_incident_manager, agent

    Warum und wann dieser Vorgang ausgeführt wird

    The following informational notifications are triggered for a major incident when:
    • A communication task is created for a major incident
    • SLA reaches 75%
    • SLA is breached

    Prozedur

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for the major incident.
    4. Click the notification to view the details.
      Major incident notification
    5. Click View workbench to view the ticket details in ServiceNow.