Access ServiceNow for Microsoft Teams app

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enables users to interact with the agents from Microsoft Teams application.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    To receive notifications from Virtual Agent, users must link their accounts to Microsoft Teams. Guest users can't receive notifications.

    Prozedur

    1. Launch Microsoft Teams application.
    2. Click Apps.
    3. In the apps search field, enter ServiceNow for Microsoft Teams.
    4. Click ServiceNow for Microsoft Teams app.
    5. Click Open.

    Ergebnisse

    The ServiceNow for Microsoft Teams app is successfully installed in your Microsoft Teams application.