Unified Employee Experience
The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations.
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Employee Center |
Employee Center versus Employee Center Pro
Employee Center is one portal that is packaged as two separate store applications:
- Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
- Employee Center Pro: Subscription-based application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.
| Functionality | Employee Center | Employee Center Pro |
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| Service catalog and Knowledge Base articles |  |
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| AI Search | |
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| Chat (live agent, virtual agent) | |
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| Curated Experiences (Unified Taxonomy for Employee Center, Dynamic topic pages, Mega Menu) | |
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| Complete tasks and Manage requests | |
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| Content recommendations (via "recommended for you") | |
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| Cross-channel Favorites | |
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| Unified employee profile | |
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| Guided Self-Service in Employee Center | |
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| Employee communications |  |
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| Enterprise Search (with SharePoint Online Search Connector) | |
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| Integration-powered capabilities | |
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| Manager Hub | |
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| Org chart and Dotted-line relationships | |
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| Employee Forums | |
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| Employee Center Pro Kiosk | |
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| Integrated experience and service feedback | |
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Omnichannel experiences
The omnichannel experiences provide different information and communication channels with a unified experience.
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Now Mobile |
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ServiceNow for Zoom |
Additional resources
- Learn more about what's new and changed, see the HR Service Delivery release notes.
- Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
- Access real-time courses, self-paced training, and career resources at ServiceNow University
- Find useful resources related to your role and explore best practices at the Customer Success Center.
- Connect with other Customer Service Management users at Now Community.