Create requester mapping

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create a requester mapping to extend the Zoom chat functionality to other tables.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    A requester-mapping record defines which field is representing the requester of a ticket in any given table.

    Hinweis:

    If there’s no requester mapping defined for a table, the interaction records aren’t created. An error log is created for the admin to notify that the requester mapping isn’t defined for a table.

    Prozedur

    1. Navigate to All > Collaboration Services > Requester Mapping.
    2. Select New.
    3. On the form, fill in the fields.
      Tabelle : 1. Requester mapping form
      Field Description
      Table Table to which the requester mapping should be applied.
      Requester field Field to select the requester for a record.
      Inherit Extends and applies the feature to the child tables.
      Active Option to activate the requester-mapping record.
      Order

      Order of the configuration.

      You can define multiple chat configuration for a single table. The system executes the query in the descending order.
    4. Select Submit.