Connect the ServiceNow instance to your Microsoft Teams tenant

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Connect your ServiceNow instance to your Microsoft Teams tenant to enable the users to create their requests from within Microsoft Teams.

    Vorbereitungen

    Role required: External admin (external_app_install_admin)

    Prozedur

    1. Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.
    2. Click Connect to install Microsoft Teams in your instance.

      Install Azure apps.

    3. Select the Consent on behalf of your organization option to provide the consent for all your users, and click Accept button to provide the admin consent.
      Admin consent for the app.

      SSO and Activity Notification is one of the apps to verify the users and connect the Microsoft tenant to the ServiceNow instance. Provide the desired Microsoft tenant details to connect to the ServiceNow instance.

      Select the Consent on behalf of your organization option to provide the consent for all your users.

      Hinweis:
      All the users must also accept the permissions, not accepting the permissions result in not being able to use the ServiceNow integrations with Microsoft Teams.