Send notifications for an emergency

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Use Emergency Outreach to notify employees to report their health status. Use Emergency Outreach also to quickly notify employees of important information if there is an emergency.

    Vorbereitungen

    Employees must have the Now® Mobile app installed on their phones to receive mobile push notifications. For more information, see Now Mobile app.

    Role required: sn_imt_checkin.checkin_admin or admin

    Prozedur

    1. Navigate to All > Emergency Outreach > Send Notification > Send Outreach.
    2. In the Response Mode field, keep the default value of Outreach Acknowledgements.
    3. Enter a name that describes the purpose of the outreach notification.
      For example, Global health status check-in or London office health status check-in.
    4. On the Select targeted audience tab, select the target audience for the notification, and click Save.
      You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
    5. On the Content Configuration tab, review and edit the introductory message.
      The default message template asks employees to submit their health status regarding infectious diseases, such as COVID-19. The employee selects a response from a list of possible responses.

      You can modify or delete the base system response options, add custom responses, and reorder the list of response options. For more information, see Configure Emergency Outreach notifications.

    6. Choose how to send the notification and click Save.
      • To send the notification by email, select the Email notification check box.
      • To send a mobile push notification, select the Now Mobile Push notification check box.

        The check box is active if the ServiceNow NowMobile App Screens and Applet Launcher [com.glide.mobile-employee] is activated. The push notification content appears when the check box is active, and you can modify it.

      • To use a custom notification channel, select the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

        If the Email notification and Now Mobile Push notification check boxes are selected, all three notifications are sent. To use only the custom notification channel, clear these two check boxes.

      Push notifications use the ServiceNow Request Application notification device. When a user registers their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.
      Emergency Outreach content configuration.
      Emergency Outreach content configuration for an outreach notification.
      Emergency Outreach content configuration for an outreach notification.
    7. Wahlweise: To schedule the notification for another time, click Schedule, set the frequency and time to send the notification, and then click Submit.
      Set the desired schedule in the pop-up window.

      If you schedule the notification, the Send Notification button disappears. Click Schedule to revise the schedule if needed.

    8. To send the notification now, click Send Notification.
      The notification is sent to the target audience.