Select large language models for use cases in Now Assist in Contract Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Select a large language model (LLM) provider for a contract analysis or metadata extraction use case.

    Vorbereitungen

    Role required: sn_cm_gen_ai.ai_contract_admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    In Now Assist in Contract Management, you can select the LLM provider at the use case level. This selected LLM is applicable only for the use case and overrides the LLM selected at the skill level.

    Prozedur

    1. Navigate to All > Now Assist Admin > Skills to access the Now Assist Skills tab of the Now Assist Admin console.
    2. Navigate to Employee > CM Pro.
    3. On the tile of your activated skill that you want to modify, select Edit in the options menu (Options menu icon.).
      Abbildung : 1. Active skills in Contract Management Pro
      Now Assist skills in Contract Management Pro.
    4. In the skill guided setup, select Use cases.
    5. Open the use case for which you want to set the LLM.
    6. Select the settings icon (Settings icon.).
      Abbildung : 2. Use case settings
      Settings in the Use case page.
    7. In the Settings window, select Manage LLMs.
      Abbildung : 3. Manage LLMs
      Manage LLM Provider in use case settings.
    8. From the LLM provider drop-down list, select the LLM provider.
    9. In the Settings window, select Save.
    10. In the use cases page, select Save and continue.
    11. In the Review and activate page, select Done.

    Ergebnisse

    The LLM provider is set for the use case and is used for contract analysis or metadata extraction where this use case is applicable.