Install Contact Tracing

Australia Employee Service Management

Release

australia

ft:locale

de-DE

ft:publication_title

Australia Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

Install Contact Tracing

Freigeben Version: Australia

Aktualisiert 12. März 2026

6 Minuten Lesedauer

You can install Contact Tracing if you have the admin role.

Vorbereitungen

ServiceNow® Emergency Exposure Management is a required application for Contact Tracing and must be installed and activated on your instance.

The following applications are also installed when you install the Contact Tracing application:

ServiceNow® Emergency Exposure Management
ServiceNow® Employee Readiness Core

You can also install and activate the following applications to use all Contact Tracing features:

ServiceNow® Emergency Outreach
ServiceNow® Emergency Self Report
ServiceNow® Safe Workplace Dashboard

Role required: admin

Tabelle : 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030258] article in the Store Help Center for more information.

The Contact Tracing application requires the ServiceNow® Performance Analytics - Premium application. If you're not already subscribed to Performance Analytics - Premium, you must install it before installing Contact Tracing.

If you've subscribed to the Safe Workplace suite and you already have some of the apps installed, refer to the following order of installation for the remaining apps.

Emergency Outreach (sn_imt_checkin)
Employee Health Screening (sn_imt_monitoring)
Workplace PPE Inventory Management (sn_imt_ppe)
Employee Readiness Surveys (sn_imt_readiness)
COVID-19 Global Health Data Set (sn_imt_c19datafeed)
Contact Tracing (sn_imt_tracing)
Emergency Self Report (sn_imt_quarantine)
Workplace Core (sn_wsd_core)
Safe Workplace Dashboard (sn_imt_dashboard)
Emergency Response Management for Now Mobile (sn_imt_mobile)
Employee Travel Safety (sn_imt_travel)
Health and Safety Testing (sn_imt_health_test)
Vaccination Status (sn_imt_vaccine)

Prozedur

Navigate to System Applications > All Available Applications > All.
Search for Contact Tracing.
Click Install.
In the Application installation dialog box, click Install.
When the installation is complete, click Close.
Wahlweise: Control access to the application by creating a group and assigning roles to the group or individual users.

For more information, see Roles.

Components installed with Contact Tracing

Several types of components are installed with Contact Tracing, including tables and user roles.

Hinweis:

The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed


Role title [name]	Description	Contains roles
Contact Tracing admin [sn_imt_tracing.admin]	Application-specific admin for Contact Tracing and has administrative privileges.	sn_imt_tracing.case_manager sn_imt_tracing.badge_admin sn_imt_tracing.dailylog_user sn_imt_tracing.contact_tracing_user
Contact tracing user [sn_imt_tracing.contact_tracing_user]	Can fill in the daily contacts log to submit a list of users interacted with at the workplace. Can submit and update the user policy consent for themselves. Can submit daily contacts log and privacy consent preference, and access contact tracing cases when added to the case watch list.	sn_imt_checkin.dailylog_user sn_imt_tracing.privacy_consent_user
Badge admin [sn_imt_tracing.badge_admin]	Can create, update, delete, and import badge data.	sn_imt_tracing.badge_manager
Badge manager [sn_imt_tracing.badge_manager]	Can create, update, and import badge data.	sn_imt_tracing.badge_reader import_admin
Badge reader [sn_imt_tracing.badge_reader]	Can view badge access register data.	None
Case manager [sn_imt_tracing.case_manager]	Can create and manage outreach cases, run diagnostic requests to identify potentially exposed contacts. Can create, assign, and supervise tasks.	sn_imt_diagnosis.diagnostics_admin sn_imt_tracing.contact_tracer
Contact tracer [sn_imt_tracing.contact_tracer]	Can work on assigned case tasks to follow up on the health status of potentially exposed contacts, as per the predefined instructions.	task_editor survey_reader
Privacy consent user [sn_imt_tracing.privacy_consent_user]	Can submit and update the user policy consent for themselves.	None
Tracing user [sn_imt_tracing.dailylog_user]	Can fill in the daily contacts log to submit a list of users that they interacted with at the workplace.	None
Wi-Fi admin [sn_imt_tracing.wifi_admin]	Can create, update, delete, and import Wi-Fi access logs.	sn_imt_tracing.wifi_manager
Wi-Fi manager [sn_imt_tracing.wifi_manager]	Can create, update, and import Wi-Fi access Logs.	import_admin sn_imt_tracing.wifi_reader
Wi-Fi reader [sn_imt_tracing.wifi_reader]	Can view Wi-Fi access logs.	None
Wearable admin [sn_imt_tracing.wearable_admin]	Can create, update, delete, and import handheld or wearable devices access logs.	sn_imt_tracing.wearable_manager
Wearable manager [sn_imt_tracing.wearable_manager]	Can create, update, and import handheld or wearable devices access logs.	sn_imt_tracing.wearable_reader
Wearable reader [sn_imt_tracing.wearable_reader]	Can view handheld or wearable device access logs.	None

Scheduled jobs installed


Scheduled job	Description
Daily Contact Log schedule	Sends out a push mobile and email notification to a group of users for submitting their daily contacts logs. The audience and notification content is defined in the Outreach notifications.
Data Retention Job For Contact Tracing	Deletes contact tracing data after the retention period is over from the last updated date for the records related to contact tracing. The data includes badge swipes, Wi-Fi access register data, employee daily contact logs, daily log notes, and daily log acknowledgements, cases and associated case tasks, exposed contacts, diagnostic requests, diagnostic jobs, and workplace reservations. Hinweis: The data retention policy doesn't apply to user privacy consent data.
Devvio Integration	Runs daily at 00:00:00 instance time and populates the Devvio Users Risk Report for organizations that use Devvio wearables and the DevvTrace platform.
Load Mist Systems	Runs daily at 00:00:00 and populates the sites for the organizations that use Wi-Fi logs from Mist Systems.

Tables installed


Table	Description
Badge Access Register [sn_imt_tracing_badge_access_register]	Badge swipe records of all users.
Badge Access Register Stage [sn_imt_tracing_badge_access_register_stage]	The Import Set table for importing the badge access data from an Excel spreadsheet. When you load data from the Excel file into the application, the imported records are first saved in this import set table. After you run the transform, or execute the scheduled import script, the records are copied from this table to the Badge Access Register table.
Badge Reader [sn_imt_tracing_badge_reader]	User ID badge reading devices installed in a location.
User Badge [sn_imt_tracing_user_badge]	Users and their ID badge information.
Case [sn_imt_tracing_case]	Outreach cases for affected users to help minimize potential exposure to others.
Case Task [sn_imt_tracing_case_task]	Case tasks in outreach cases to follow up with the potentially exposed users to track health status.
Exposed Contacts [sn_imt_tracing_exposed_contact]	Potentially exposed users that might have interacted with a user who has been diagnosed with an infectious disease. The records in this table are stored when the case manager adds all impacted users to the case. Impacted users are identified through the diagnostic request using multiple data input.
Daily Contact Logs [sn_imt_tracing_daily_contact_log]	The names of users submitted using daily contact logs by another user.
Daily Log Acknowledgements [sn_imt_tracing_daily_log_acknowledgement]	Acknowledgement status to identify which users have responded to the notification to submit the daily contacts log.
Daily Log Notes [sn_imt_tracing_daily_log_note]	Names of users outside of the organization, such as visitors and contractors submitted using daily contact logs by another user.
Devvio Users Risk Report [sn_imt_tracing_devvio_users_risk_report]	Devvio users and their risk scores captured by Devvio wearables. The records in this table are imported from the DevvTrace platform and updated daily.
Location Privacy Configuration [sn_imt_tracing_location_privacy_config]	Configuration for the location-based privacy policy, such as the privacy statement for a location and whether a particular location requires privacy consent.
Privacy Consent Template [sn_imt_tracing_privacy_consent_template]	Template to store the privacy statement for a location and is used in the location privacy configuration.
User Privacy Notice and Consents [sn_imt_tracing_user_privacy_consent]	Responses of users to the privacy consent.
Sites [sn_imt_tracing_site]	Sites in the building of your organization. Each floor is considered as a site. Each site can be further divided into zones. Each zone can have multiple Wi-Fi routers installed, called as Wi-Fi access points.
Wi-Fi Diagnostic Preferences [sn_imt_tracing_wifi_diagnostic_preference]	Type of Wi-Fi data used for contact tracing. For example, you might have real-time data for a location collected through the integration with a network system, such as Mist Systems. For other locations, you might manually upload data from a spreadsheet.
Wi-Fi Access Register [sn_imt_tracing_wifi_access_register]	Entry and exit time records of users who have connected to the office Wi-Fi access points or using the BLE enabled devices.
Wearable Access Register [sn_imt_tracing_wearable_access_register]	User interaction records captured using the proximity sensing data via their handheld or wearable devices when they are in the close proximity for more than the permissible time.