View assigned knowledge tasks in Agent Workspace for HR Case Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View your assigned knowledge tasks in Agent Workspace for HR Case Management when a knowledge gap is reported in a case.

    Vorbereitungen

    Role required: sn_hr_core.kb_writer

    Prozedur

    1. Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
    2. Select the Lists icon (HR Workspace Lists icon).
    3. Select My tasks - feedback under Knowledge.
    4. Select the knowledge task that you want to work on.