Exploring Agent Workspace for HR Case Management

Australia Employee Service Management

Release

australia

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de-DE

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Australia Employee Service Management

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emplsm

bundleId

emplsm

workflow

Employee

Exploring Agent Workspace for HR Case Management

Freigeben Version: Australia

Aktualisiert 12. März 2026

2 Minuten Lesedauer

Use Agent Workspace for HR Case Management to manage your employee HR requests from one place.

Agent Workspace for HR Case Management home page

The Home page is the starting point in exploring Agent Workspace for HR Case Management. On the left hand side you will see a list of icons. You can access these icons from any screen.

The Home page shows high priority cases, cases at risk for violating service level agreements (SLA), and cases with recent changes.

Agent Workspace for HR Case Management - Home page

Tabelle : 1. Agent Workspace home page callout descriptions
Number	Agent workspace elements	Description
	Home icon	The Home page provides you with an overview of your work at a glance. It provides you with information that can help you decide what you should act on first, like HR cases and items that affect your team.
	Learning icon	Learning helps you explore and manage coursework, view course activity and history, and engage with career development content through customizable catalogs from various sources.
	Lists icon	The lists provide you with a view into all HR cases. You can filter and sort by what is relevant to you. Select to view a list of HR cases, interactions, HR tasks, and more. For more information, see Lists in Agent Workspace for HR Case Management.
	Analytics Center	The Analytics Center provides an overview of your most important dashboards and data visualizations along with a place for you to ask questions about analytics. For more information, see Platform Analytics overview.
	Calendar icon	Use the Calendar to see work schedules and assignments, add personal events or shift swap requests or approvals.
	Tabs	Tabs display lists, HR case numbers, and the Add icon. If you hover on an HR case number, you can quickly see more details related to a case, for example, the description of the case, HR Service and Subject person. When you have multiple tabs open, you can only see the case number on the tab by default. However, you can also configure the information you want to be displayed on the tab. For more information, see Customize tab label in Agent Workspace for HR Case Management.
	Add icon	Select to instantly create one of the following: Create HR case. For more information, see Create a case in Agent Workspace for HR Case Management. Create interaction. An interaction is when an employee contacts an HR agent and you want to ensure the interaction is documented and captured. For more information, see Using interactions in Agent Workspace for HR Case Management.
	Overview	Displays a graphical representation of the data based on the overall HR cases. Use this dashboard to understand the cases that need priority or the SLA (Service Level Agreement) status, general information and announcements, etc.
	My team	Displays a graphical representation of the data related to the teams you belong to. Use this tab to understand the cases assigned to the team that need priority or the SLA status.

My team

Information related to the teams your HR agents belong to display in the My team section.

The bottom of the landing page provides company information, links, and tools available. This section is part of Content Delivery. For more information, see Portal content.