Using AI Agents with Now Assist for Employee Experience

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use AI Agents with the Now Assist for Virtual Agent in the Employee Center for users to have a seamless agent-like conversation.

    Verify that you have the following plugins:
    • Now Assist for Employee Experience version 2.0.3 and later. The AI Agents for Employee Experience is automatically installed with the updated version.
    • Content Publishing version 36.0.4 (Installed automatically as part of Employee Center Pro)
    Tabelle : 1. Table 1. Available AI Agents with Now Assist for Employee Experience
    Agent name Description
    Company News & Events AI Agent

    This Agent shares the latest updates on news, events, and announcements. It can understand and respond to general questions like 'What’s the latest news?' or 'Are there any upcoming events?'

    System properties

    To display the AI agent output to users in the Now Assist in Virtual Agent conversations, you must set the system property sn_aia.enable_va_conversation value to true. By default, the property is set to false.

    The properties are listed in the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation context-menu filter.

    Tabelle : 2. System properties installed with the AI Agent
    Property Description
    sn_aia.enable_va_conversation Set this property to true to display the AI agent output to users while using the Now Assist in Virtual agent in the Employee Center.
    • Type: true/false
    • Default value: False
    Wichtig:
    All use case and AI agent records are read only by default.

    To run the AI agents autonomously, you must first duplicate the use case, and then do the following steps:

    • Activate the use case.
    • Activate all agents within the use case.
    • Activate the trigger to invoke the use case automatically. If you prefer to invoke it manually, activating the trigger isn't necessary.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.