Assign assignment group to your service

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • After creating the services for your service set (department), assign the assignment groups to the services in the service sets to enable agents to transfer tickets to the appropriate routing group.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Assigning assignment groups to the various departmental service sets facilitates automatic routing of universal requests to the right agents (assignment group) within a specific department (service set). Also, after triaging, agents can transfer universal requests and department tickets to the appropriate agents (assignment group) within a specific department (service set).

    Prozedur

    1. Navigate to All > Universal Request > Administration > Service Assignment Groups.
    2. Select the Assignment Group for the service set.
    3. Select the Service from the look-up list.
    4. Click Submit.