Configure HR AI voice agents

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable employees to complete tasks, resolve issues, and access information through a conversational experience.

    Vorbereitungen

    Role required: sn_voice_aia.admin or sn_hr_voice_aia.admin

    Install the following plugins:
    • Now Assist for HR Service Delivery (HRSD) plugin [sn_hr_gen_ai]
    • Now Assist Voice [sn_voice_aia]
    • HR Voice AI Agents [sn_hr_voice_aia]

    Prozedur

    1. Follow the steps to Create an AI voice assistant
    2. Activate the HR AI voice agents.
      1. Navigate to All > AI Agent Studio > Create and manage and select the AI agents tab.
      2. Filter the agents by Application is HR AI Voice Agents.
      For more information on the HR-specific agents, see HR AI voice agents.
    3. For the following AI voice agents, perform these additional configuration steps.
      AI agentSteps
      HR Case assistant
      1. Navigate to All > AI Search > AI Search Index > Indexed Sources.
      2. Locate and open HR Case.
      3. Select Index selected tables.
      Employee Details Updater, Employee Holiday Calendar Retrieval, Employee Holiday Calendar Retrieval, Time off Requester
      1. Install the Oracle plugins:
        • sn_oracle_hcm_spk (4.1.1 or later)
        • sn_hr_oracle_hcm (1.0.10 or later)
        • sn_hr_integr_fw (3.8.1 or later)
        • sn_hr_oracle_adv (1.2.1 or later)
        • com.glide.hub.integrations.enterprise
      2. Follow the steps to Set up the Oracle HCM Cloud spoke

    Nächste Maßnahme

    Assign roles to admins and users to grant them access to Voice features. See Components installed with voice.