Configure an Emergency Outreach notification for the daily contact log

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • As an administrator, create or configure the Emergency Outreach notification to send email and mobile push notifications to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.

    Vorbereitungen

    Ensure that you have the Emergency Outreach application installed. For details, see Install Emergency Outreach.

    Employees must have the Now® Mobile app installed on their phones to receive mobile push notifications. For more information, see Now Mobile app.

    Role required: sn_imt_checkin.checkin_admin or admin

    Prozedur

    1. Navigate to All > Contact Tracing > Administration > Daily Log Alerts.
    2. Either edit the existing notification by opening the Daily Contact Log outreach record or click New to create one.
    3. Enter the outreach notification name in the Event name field.
    4. Select the Employee Daily Contact Log Alert check box.
      The Daily Contact Log option is selected in the Response mode field on the Content configuration tab. You cannot change this value if the Employee Daily Contact Log Alert check box is selected.
    5. On the Select targeted audience tab, select the target audience for the notification, and click Save.
      • You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
      • If you have the ServiceNow® Employee Health Screening application installed, the Use Employee Health Screen Data option is available. Select this check box to include all employees cleared in the health screening to enter the premises. For more information, see Employee Health Screening.
      • If you have the ServiceNow® Workplace Core application installed, the User Workplace Reservation Data option is available. Select this check box to include all employees with confirmed or approved reservations for that day. For more information, see Workplace Core.
    6. On the Content configuration tab, select a notification in the Notification field, and choose how to send the notification.
      • To send the notification by email, select the Email notification check box and enter the email subject and body.
      • To send a mobile push notification, select the Now Mobile Push notification check box and enter or modify the push message and a detailed push message.

        This option is available only if the ServiceNow NowMobile App Screens and Applet Launcher (com.glide.mobile-employee) plugin is activated.

        Push notifications use the ServiceNow Request Application notification device. When users register their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.

      • To use a custom notification channel, click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

        Make sure that the Email notification and Now Mobile Push notification check boxes are not selected or notifications will also be sent through those channels.

    7. Click Save.
      The target audience and content configuration changes are saved.
    8. Click Schedule.
    9. In the Scheduled Script pop-up window, configure a scheduled job to the notification.
      For more information, see Configure a scheduled job.
    10. Click Submit.
      A script is added to the scheduled job. The job is associated with the outreach notification.

    Ergebnisse

    An outreach notification with a scheduled job is created. The job sends notifications to the target audience per the set schedule.

    Nächste Maßnahme

    A user with the sn_imt_checkin.checkin_admin role can send the Outreach notification on demand.

    A user with the admin or sn_imt_checkin.checkin_admin role can stop the scheduled job to send the notifications automatically. To do so, click Schedule and in the dialog box, clear the Active check box, and then click Update.