HR Service Delivery with Ultimate Kronos Group
With the HR Service Delivery with Ultimate Kronos Group application, provide employee assistance through conversations in the Virtual Agent conversational (client) interface. Enable employees to view their accrual leave balances, schedules, and upcoming shifts from the Ultimate Kronos Group application in ServiceNow Employee Center.
Key features include:
- Build conversations that are based on keywords that an employee enters.
- Apply Natural Language Understanding (NLU) models, which enable the Virtual Agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.
Application setup
First, you must activate the HR Service Delivery Integration with the Ultimate Kronos Group [sn_hr_ukg] application from the ServiceNow Store. Next, you must set up HR Service Delivery Integration with Ultimate Kronos Group application.Overview of HR Service Delivery with Ultimate Kronos Group
After the activation and setup of HR Service Delivery Integration with Ultimate Kronos Group is complete, the HR Service Delivery with Ultimate Kronos Group responds to what employees or managers are saying during a conversation, and allows employees to view the following details from the Ultimate Kronos Group application in the Employee Center.
- Accrual balance
- An employee can view the aggregate of accrual leave balances (by type) by selecting the Retrieve Accrual Balance (Template). If the NLU model is trained, an employee can ask a question in the chat (for example, show my sick leaves) and view the balance of a single type of leave. Below is an example of how an aggregate of
accrual leave balance and a single type of leave balance are displayed.
- My schedule
- An employee can view the work schedule for a given period by selecting the Retrieve Employee Schedule (Template) and choosing a time period. If the NLU model is trained, an employee can ask a question in the chat (for example, my work schedules of previous pay period) and view the work schedules for that period. Below is an example of how
work schedules are displayed.
- Hours worked
- An employee can view the number of hours worked for a given period by selecting the Retrieve Hours Worked (Template) and choosing a time period.
- Upcoming shift
- An employee can view the next upcoming shift by selecting the Retrieve Upcoming Shift (Template). If the NLU model is trained, an employee can ask a question in chat (for example, show my shifts) and directly view the next upcoming shift.
- My time off requests
- An employee can view the time off requests for future by selecting the Retrieve Time off Requests (Template) and specifying an end date.
- Where is someone today
- An employee can view the location of another employee in the team (for today) by selecting the My Reportee’s Location Today (Template). The template is visible only to an employee with manager role.
Topics accessible to employees
As an employee, you can view your accrual balances, work hours, list of punches, schedules,
time-off requests, and upcoming shifts using the Virtual Agent.
- Retrieve My Accrual Balance
- You can view the aggregate of accrual leaves balance (by type) by selecting the Retrieve My Accrual Balance (Template). If the NLU model is trained, you can ask a question in the chat (for example, show my sick leaves) and view the balance of a single type of leave.
- Retrieve My Hours Worked
- You can view the number of hours worked for a given period by selecting the Retrieve My Hours Worked (Template) and choosing a symbolic period.
- Retrieve My List of Punches
- You can view the list of punches by selecting the Retrieve My List of Punches (Template) and choosing a symbolic period.
- Retrieve My Schedule
- You can view the work schedule for a given period by selecting the
Retrieve My Employee Schedule (Template) and choosing a
symbolic period. If the NLU
model is trained, you can ask a question in the chat (for example, my work
schedules of the previous pay period) and view the work schedules for that symbolic
period.
You can also view your schedule location for three days from the current day.
- Retrieve My Time Off Requests
- You can view the status of the time off requests by selecting the
Retrieve My Time off Requests (Template) and specifying an
end date.Hinweis:Ensure that the selected time-off period ranges for 15 days from the start date (current day).
- Retrieve My Upcoming Shift
- You can view the next upcoming shift by selecting the Retrieve My
Upcoming Shift (Template). If the NLU model is trained, you can
ask a question in chat (for example, show my shifts) and directly view the next
upcoming shift.
You can also view your location along with the shift date and time.
Topics accessible to managers
As a manager, you can access and view the locations, schedules, and time-off requests of
your team using the Virtual Agent.
Hinweis:
The templates are visible only to a
user with the manager role.
- Reportee's Location Today
- You can view the location of a reportee in the team (for today) by selecting the Reportee’s Location Today (Template).
- Reportee's Schedule Changes
- You can view the schedule change requests such as shift cover, shift swap,
availability change, open shift, and self-schedule. Follow the onscreen instructions
for more information on the schedule changes.Hinweis:You can view the change requests in offered, invalidated, or pending state.
- Reportee's Time Off Requests
- You can view the pending time off requests from your team for a specified time period. You can check the requests from the individual team members or the entire team.
Request apps on the Store
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
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