Create or modify a request filter

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create or modify a request filter for the requests page in the Employee Center.

    Vorbereitungen

    Role required: sn_hr_sp.esc_admin

    Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.

    Prozedur

    1. Navigate to All > Service Catalog > Catalog Administration > My Request Filter.
    2. Click New or open a record.
    3. Fill in the fields on the form.
      Tabelle : 1. My Request Filter form
      Field Description
      Short Description Description of the request filter.
      Table Name Name of the table that the request filter is associated with.
      Hinweis:
      The table must be an extension of the Task [task] table.
      Active Check box to activate the request filter for use.
      Applies to Select one of the following:
      • Desktop
      • Service Portal
      • Desktop/Service Portal
      • Mobile
      Filter Conditions that a request must meet to appear on the requests page in the Employee Center.

      When defining conditions like case sensitivity or null values, see APIGlideFilter - Scoped, Global.

      Hinweis:
      The conditions available to use are dependent on the table you select.
      Portal page Ticket page that the request filter is associated with.
    4. Click Submit or Update.