Configure Now Assist in Virtual Agent for Workplace Service Delivery

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Enable your employees to submit a reservation request using a conversational experience based on generative AI.

    Warum und wann dieser Vorgang ausgeführt wird

    Workplace users can leverage the Now Assist in Virtual Agent by configuring the Now Assist for WSD. Now Assist for Workplace Service Delivery (WSD) can be configurted to reserve workplace items, invite visitors, and add extra services. The Now Assist in Virtual Agent application provides conversational experiences for Workplace Service Delivery flows.

    For more information about Now Assist in Virtual Agent, see Now Assist in Virtual Agent.

    Vorbereitungen

    Make sure that you have installed the following applications from the ServiceNow Store :

    • Installing Now Assist for Workplace Service Delivery (WSD) activates and installs Now Assist for Platform (sn_genai_platform)
    • Workplace Reservation Management
    • Workplace Visitor Management

      Workplace Visitor Management is applicable for the Add Visitors to Reservation topic block and is optional.

    • Workplace Case Management

      Workplace Case Management is applicable for the Add Catering to Reservation topic blocks, and is optional.

    Hinweis:
    The following topic blocks are published by default.
    • Add Catering to Reservation
    • Add Zoom to Reservation
    • Add Visitor to Reservation
    To run the related subflows, the required application must be installed and the feature must be enabled in the reservable module configuration.

    Role required: admin

    Prozedur

    1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
    2. From the LLM Assistant list, select Now Assist in Virtual Agent.
    3. Publish the Reserve Space topic.
      For more information about publishing a topic, see Publish a Virtual Agent topic.
      The Reserve Space topic is published and can be used from the Virtual Agent.

    Nächste Maßnahme

    • Create a reservable module to group similar workplace items into a category. For more information, see Configure a reservable module.
    • Select the portals and channels that the Virtual Agent is displayed on. For more information, see Configuring assistants overview.
      Hinweis:
      Selecting the Workplace Service Portal for Now Assist in Virtual Agent replaces the existing NLU experience.
    • Use the Virtual Agent to reserve a workplace item, add services, and invite visitors. For more information, see
 Using Now Assist in VA to reserve a workplace item .