Synchronize worker profiles

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Pull worker profile data from Workday into ServiceNow. View worker profile details from Workday in ServiceNow HR Service Delivery.

    The following sections explain how to set up the application, configure worker profile settings, activate and run the schedule flow to synchronise worker profiles.

    Application setup

    First, you must activate the HR Service Delivery Integration with Workday application from ServiceNow Store. This automatically activates the Workday HR Spoke. Next, you must set up Workday HR Spoke.

    Worker profile settings

    Store one-time configuration parameters for synchronizing data between Workday and ServiceNow. For more information, see Configure worker profile settings.
    Hinweis:
    Even if you are not using Worker profile synchronization, ensure that you have configured the Workday tenant time zone field in the Workday Worker Profile Sync Configurations form. This field handles the time zones between the two systems, ServiceNow and Workday.

    Schedule flow activation

    Activate and run the schedule flow that pulls Worker profile information into ServiceNow. For more information, see Activating schedule flows.