Enable chat access for guest users

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable chat access for a guest user while configuring ServiceNow® for Microsoft Teams settings for a self-configured app.

    Vorbereitungen

    Role required: External admin (external_app_install_admin)

    Prozedur

    1. Navigate to All > ServiceNow for Microsoft 365 > Teams Guest User Chat Configuration.
    2. On the form, fill in the fields.
      Tabelle : 1. Teams Guest User Chat Configuration form
      Field Description
      Tenant ID

      Directory (tenant) ID from the application overview page in the Microsoft Azure portal.

      Use the ID value to update details in the ServiceNow instance.
      Tenant full name Full domain name of the tenant or host. For example, account1.onmicrosoft.com.
      Enable Guest access

      Option to enable the Client Credentials token to fetch user type details that were set during the process of Enable authentication of guest users.

      If you do not select this option, an error occurs when the guest tries to start or import a Microsoft Teams chat.

      Hinweis:
      When the guest access is enabled, the sn_tcm_collab_hook.MS_Teams_Chat_App_Credentials value in the sys_alias table configured in Connection & Credential Aliases fetches the Azure user details. When the guest access is inactive, the sn_tcm_collab_hook.MS_Teams_Chat_Credentials value in the sys_alias table configured in Connection & Credential Aliases fetches the Azure user details.
      Allowed Guest domains

      The guest user domains where invited guests can start or import a chat. Only the tenants in these domains can start or import a chat.

      List multiple guest domain names as comma-separated values.
    3. Select Submit.

    Ergebnisse

    Guests belonging to the selected guest domains can start or import chats.