Setup OAuth connectivity between ServiceNow and Zoom

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Register Zoom with ServiceNow instance for OAuth authorization to get create virtual meetings and get recordings after a virtual meeting.

    Vorbereitungen

    Ensure the following:
    • Setup Zoom to enable virtual meeting.
      Refer to the Create a connected app in Zoom topic in Set up the .
      Hinweis:
      While setting up zoom, ensure the following:
      • Copy the url specified in Redirect URL for OAuth to Add allow list as well.
      • Select the following scopes:
        • In Meeting, select the following:
          • View and manage sub account’s users meetings (meeting: master)
          • View and manage all user meetings (meeting:write:admin)
        • In Recording, select View all users recordings (recording:read:admin)
    • Set the application scope to Zoom spoke.

    Role required: admin

    Prozedur

    1. Navigate to All > System OAuth > Application Registry.
    2. Select Zoom.
    3. On the form, update the following fields.
      Tabelle : 1. Application Registries form
      Filed Description
      Client ID Client ID created during the app creation. Copy from the Application credentials in Zoom.
      Client Secret Client secret created during application registration.
      Default Grant Type Grant type used to establish the token. Select Authorization code.
      Redirect URL OAuth callback endpoint. The URL is automatically filled as https://<instance-name>.service-now.com/oauth_redirect.do.
    4. Right-click the form header, and click Save.
      A system-generated OAuth entity profile is created and displayed in the OAuth Entity Profiles related list. For example, Zoom default_profile.
    5. Save the changes.

    Ergebnisse

    The OAuth registration is added for Zoom.